Hi, recently acquied a MyDMX 3 to test and am installing the software.  I downloaded the package, unzipped it, and started the install.  It is running incredibly sloq installing the SSL files.  I started Tuesday night, with the machine on and running most of the time I am currently sitting at 3%,  This can't be normal?  Any thoughts on what might be causing the issue?  This is on w10.

 

Thanks

Original Post

Hi, no the SSL library is downloaded from the internet via a server to ensure all the latest profiles are included and installed that way, it can take several minutes to install, but nothing like that, i would check to make sure you are connected to a good internet connection and then re-install the software. 
Let me know how it goes.

Thanks, connection is fine, I'm actually running the install concurrently on 2 different machines and the behaviour on both is the same.

I'm 3 days into this, hate to start over...

Hi, there's no way it should take even more than 5 minutes. Are you using it on a Mac or Windows, and which version (IE, win 7,8,10, Mac OS 10.10, or 10.9? etc)? Please give me more details about the computer and the exact release date you downloaded from our website, i will try to test this. 

I'm on a Surface Pro 3, I5, 8GB ram, 256GB SSD.  Windows 10 Pro, V1803, build 17134.407.  Any special consideration on where I unzip the install download?

Just killed the install, deleted the diretory and all files, downloaded the zip again, unzipped to desktop and started again.  Watching performance , CPU is about 10%, memory is 51%, network is mostly unused excet with a spike every 15-20 seconds which somewhat matches the cadence that the SSL files are added in the details window of the installer.  Wondering if my AV is causing issues...

Looks like it was my AV, I turned of realtime scanning, deleted everything, rebooted, and tried again, took less than 5 minutes.  Thank you again for your assistance, sorry for the firedrill.

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