Easy Remote not working

Hi, sorry but i forked your reply as a new topic as this is for MyDMX 3, and the other was for mydmx 2. 

Is your license showing up as FULL when you start the program? Are you also using the 2019 release of MyDMX 3?  

Yes, to both. I am looking at my account now and it looks like the upgrade was for Mac! (which I don't use, but which my retailer may have tested the dongle out on). So I sent a DM to support asking for verification about the OS for the software and hope that they can change it over for me if that is the issue.

Actually, when I launch the software there is no indication that it is full or basic, the interface just opens.

Hi, so  the license isn't tied to any specific OS, it is tied to the MyDMX 3 box serial number, and it should definitely tell you when you load the program if a MyDMX 3 in Full or Express mode is detected. 
but with the software open and running, go to the top and click on EDIT, then click on Preferences, then go to Devices, take a screen shot of that and post it here in a reply.

Ah it does say Mode: FULL - it is a little window that pops up first.

Thank you for your help with this. I have to log off (work calls).  So am unable to respond in a timely manner until tomorrow.

Hi,

I have the same problem with my MyDMX 3.0. I can’t connect with my iPad. I have paid for the full version, I’ve deleted the old versions of MyDMX (now I only have version 13 jan 2020), I have checked Windows Defender, but the settings are blocked because I have Norton Antivirus.

In my antivirus Firewall, MyDMX (Computerized Lighting Controller) is allowed. My laptop and my iPad are connected to the same network, I’ve turned off the antivirus but my iPad still can’t connect.

Is there anything I can do?