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Sorry for the delay in getting back to you. Guitar Center did take the unit back and didn't have one and said I could order it, which I do want to do.

Here's what happened. I plugged the usb dmx box into the laptop. IT was recognized by the laptop. I have approximately 15 lights set up for our CLC at the church that I currently run on a standard 16 channel board. When I unplugged the 3 pin cable from that board and plugged into the dmx it began to smolder. I immediately unplugged it but it was too late.

One other thing, mu cable had a female end on it and I had to use an adapter (male/male) to get it o plug in.

Thanks for your help. Do i need to re-wire?
If you had to use an adapter to get the 3 pin XLR to plug into the my dmx interface that means you were running dmx input to the output. You should not have needed an adapter the other side of that cable should have worked. This was not a faulty unit, you fried it out by running the wrong end of the cable into it.
Sincerely,

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