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Hi, there is no registration key code needed for these devices, they should just get assigned to your account when you go to add a device.

For this type of issue it is best to log into your dmxsoft account and then make a support ticket and ask them to help you register it, as its handled on the dmxsoft side of things.
It will help if you know the 6 digit serial number of the interface, it is typically in the default WIFI SSID name of the device. But they can help you locate it as well.
Hope this helps and you get it resolved.

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