Problem Loading Shows

Hi, we don't have a May 2020 release of MyDMX 3, so what are you using exactly? 
We have only one release this year so far and that was in Jan 2020. 

I had the January version originally, but when I contacted Support they sent me a link to download the May update, thinking that might solve the problem. 
It did not. 

Who did you contact in support? We were never given a May update from the dev team, so if you talked to them directly, you can email them again to tell them, or you tell me the email you used to contact them and their name and we can figure this out. 

Hello, so they said there May release wasn't really an official release, and that you should go back to the jan 2020 official. But you can email me any show files you have that are not working and we can look at them and try to fix them. You have my email. 

Thanks.  So I uninstalled everything, reinstalled the January release and then synced my controller with the pc again. The app opens with no problem, my fixtures are all powered on, the first fixture is lit up (Not the rest), but when I patch in and try to program the lights none of them are responding!  They were working fine before.  What am I doing wrong?

All of the fixtures you are trying to control are selected in the 2D viewer to the right of the faders, right? 

Yes, they were. I’m not sure what was going on there.  Everything worked after I restarted the pc.  Today I was able to program a show, save it, close it and then reopen it by right-clicking on the show file and selecting Open.  
so that seems to be working right, fingers crossed. 
One thing that I don’t understand is why it still will not work when I open MyDMX 3.0, click on File and select Import Show.  When I do it that way and use the file browser to select a show file it still will not import it and open it up. 

Oh that’s what your doing? You don’t need to import. Just go to file and open, not import. 

Got it, thanks!   Do you happen to have a fixture profile for a Donner Stage Effect Pinspot LED, DL-5, 10W 6CH RGBW  ?

I am sure i do, but i bet there's already one built in, just type into the search bar "LED pinspot" for fixture and try the one that is in the _varied folder. 

I tried the fixture in the _varied folder with no success

Well it should have worked, but here you can try this profile: https://www.dropbox.com/s/vfyi...%20Pinspot.ssl2?dl=0 

Just be sure you have the pinspot set to 6ch mode to match. 

Thanks a lot for your help with that.  

I was able to get my light show programmed and working well, including with the easy remote iPad app.  However, it seems to only work properly for a short time, and then the show gets “stuck” on a certain scene and I can’t change it.  The show graphics are changing correctly in the ADJ MyDMX  software but the actual lights don’t respond.   Some of the lights would stop working all together while others would be stuck on whatever color/level they were on.   
Even after double checking all the DMX cables, Power cables and mode settings on the lights I couldn’t find anything wrong.  Three times now I’ve shut down the PC, unplugged the lights, waited several minutes and then turned everything back on, and everything would work right again - for a little while.   After several minutes it would repeat the failure.  Any idea what could be causing this?

thank you

Maybe there will be some issues on May Version. I will suggest to downgrade it to January version. It is working smoothly on my side.

Hi, i would also ensure that any and all power saving and USB Sleep settings are disabled and/or turned off completely. 

I uninstalled the May version a while ago and reverted back to the January version.  The firmware is updated.  I may completely remove it again and reinstall - it seems like there's a possibility the file is corrupted.  May also be an issue with the controller itself?   I'll check the power saving and usb sleep settings too.

Thanks for the tips.

You should always be trying to use the latest from our website, and right now that is from jan 2020.