MyDMX Buddy Interface drops out after about 15 minutes.

mjktheatreMember

Just got MyDMX Buddy. I have been able to plug it into my Mac and program some light cues that run without problems. Everything seems to be working great. But after having it plugged in for about 15 minutes the lights go back to default settings. When I close and reopen MyDMX 2.1 it says no interface detected. When I close the software, unplug and replug the dongle it shows 1 interface again, but obviously not is not possible to do in the middle of a show. Any idea how to fix this? I am running Express Mode if that explains anything.

2/9/2310:14 AM

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Jingles8302Admin

Hi, it sounds like the USB port is going into sleep mode/power save mode.
You will have to figure out how to change the power settings on your computer to disable USB sleep and hard drive sleep etc., we typically tell people to turn of all power saving options.

2/9/2311:07 AM

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mjktheatreMember

Looking online it doesn’t look like MacBook has usb sleep.

2/9/2311:10 AM

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Jingles8302Admin

What MacBook do you have? We can look into it.

2/9/2311:20 AM

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mjktheatreMember

2023 M2 MacBook Pro

2/9/2311:22 AM

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Jingles8302Admin

Take a peek here: https://support.apple.com/lv-l...elp/mchle41a6ccd/mac

2/9/2311:26 AM

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mjktheatreMember

Yeah, I don't have those settings. I only have Wake for Network Access and Optimize Videos on Battery. I don't think that is it anyway as the MyBuddy is the only usb device I use that disconnects like that.

2/9/231:22 PM

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Jingles8302Admin

Ok, what is the version date of the MyDMX 2.1 software you are using?

2/9/231:46 PM

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mjktheatreMember

Jan 17, 2023

2/9/235:29 PM

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