MyDMX 3.0 not working

allard4lifeMember

I’m wondering if anyone can help, we just purchased the mydmx 3.0 dongle for a show we need to program lights to and it works but won’t connect to the software on the computer. The device doesn’t show in the application but we can still control the lights through the hardware manager. We’ve uninstalled, we updated firmware, we checked our cabled, cords and all. Has anyone been having this issue? We were told we weee the only ones but we have a show literally Saturday and we’re all stressing out now. Any help would be appreciated!

9/29/211:32 PM

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Jingles8302Admin

Hi, can you tell me what release date of MyDMX 3 program you installed?

9/30/219:45 AM

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allard4lifeMember

It’s the newest version. We were able to get in touch with tech support that sent out another one overnight thanks goodness. But were told they’re working on fixing it, hopefully no one else is experiencing this!

9/30/2110:18 AM

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Jingles8302Admin

So it's the June 18th, 2021 release? Did you try upgrading the firmware in Hardware manager or no?
You said we have sent you a replacement one?

9/30/2110:27 AM

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allard4lifeMember

Yes and we tried multiple times to update, the box would not connect to the program for some reason. We did receive a new box today just in time for our show, thank you!

9/30/2110:35 AM

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Jingles8302Admin

Ok great! glad we could help you out!

9/30/2110:52 AM

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