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MyDMX 3.0 not working

I’m wondering if anyone can help, we just purchased the mydmx 3.0 dongle for a show we need to program lights to and it works but won’t connect to the software on the computer. The device doesn’t show in the application but we can still control the lights through the hardware manager. We’ve uninstalled, we updated firmware, we checked our cabled, cords and all. Has anyone been having this issue? We were told we weee the only ones but we have a show literally Saturday and we’re all stressing out now. Any help would be appreciated!

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