Focus spot 5z zoom error

Christopher WMember

I have a pair of the 5z’s and everything was going great until about a month ago I went to set them up in the house to program them and I got the error on zoom. I found if I control the zoom all the way in and then out a Cpl times then reset the motor for zoom the message will go away but I have to also delete the error code on the unit. But the other night I did all these steps and it wasn’t working. I did however finally get it to reset. This is the second 5z I have had this same problem with.

they are always in a road case and I’m super careful rolling them over cracks in the sidewalks or bumps. Any help would be amazing ADJ wants me to send it in But I’d like to try to figure it out here before trying to send it back.

11/27/215:17 AM

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ErikGSupport

Hello Christopher, if resetting the motors multiple times still results in the error message popping up it would require the unit needing to be serviced. Would the Focus Spot 5Z be under the 2-year warranty? If you are located in the US if you email rma@adj.com we can have it set up to be serviced.

11/29/213:05 PM

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Christopher WMember

Yes it’s not even a year old. The only way I can get it to go away is manually control the zoom in and out then reset the zoom motor then ease the error code. But soon as I put them away and move to the next gig I have to do this all over again. This is the second unit to do this. I have two and only this one does it. Both are being transported in the same case so I know it has zero to do with the case. And also has zero to do with if I’m hanging them or putting them on a table.

11/29/215:06 PM

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ErikGSupport

Where would you be located? That way I can provide the best email to contact to getting the fixture serviced and back to working normally again.

11/30/2110:07 AM

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Christopher WMember

Breckenridge Michigan

11/30/2111:16 AM

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ErikGSupport

Then yea your best bet would be to send in your contact info, serial number of the light, shipping address, as well as a copy of the receipt to the email rma@adj.com so that an RMA can be set up.

11/30/214:02 PM

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BarlosMember

Hi, I have the same error but is from the Prism, it came on after resetting the motors. my question is, how do you reset the error after controlling the effect a few times and resetting the the channel?

3/22/225:12 PM

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