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Focus spot 5z zoom error

I have a pair of the 5z’s and everything was going great until about a month ago I went to set them up in the house to program them and I got the error on zoom. I found if I control the zoom all the way in and then out a Cpl times then reset the motor for zoom the message will go away but I have to also delete the error code on the unit. But the other night I did all these steps and it wasn’t working. I did however finally get it to reset. This is the second 5z I have had this same problem with.

they are always in a road case and I’m super careful rolling them over cracks in the sidewalks or bumps. Any help would be amazing ADJ wants me to send it in But I’d like to try to figure it out here before trying to send it back.

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