We are a small community theatre group who owns the MyDmx 3.0 software and controller/dongle and have some older dimmer packs (Elation Dp-415) which we are trying to control through the application, with no success. Anyone have suggestions or know of a solution, we appreciate your assistance! We do not wish to go old school and skip the software if at all possible.
Thanks!
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Any ideas?
Not here, hence why I am asking 
I have read other posts about use Par36 or Par64, etc - 1 channel drivers but nothing works yet.... Really need help please
Hi, sorry for the delay in reply, There are no dimmer pack profiles, just generic 1 channel profiles, simply patch them in at the addresses the packs occupy and all should work.
If they aren't they i need more details as to what isnt working etc.
Hi there, thanks jingles - I have tried the 1 channel generic profiles, all of them. I also found a driver called DP415 - 4 channel thinking maybe it would control each "outlet" by the four channels. I have set the DP-415 switch 10 to be "switch" and also tried the "dimmer" setting on switch 10. Neither works. I also found instructions on how to access the hardware manager for the DMX 3.0 unit and accessed it directly outside the software. It does recognize it, but sending manual signals from there does not work either sadly.
I am wondering if the unit is defective (not sending dmx signal out), but given our show is in four weeks, I am unsure if we have time to send in for repair/replace.
I also connected the DP-415 to a manual controller and it can control the connected lights just fine, for some reason the software/dongle is not talking to the DP-415. Any other suggestions, please?
Thank you all!
Hi Matt, can you tell me what starting DMX address you were using for the DP-415 on MyDMX 3 software? It's weird that on hardware manager you couldn't even get it to work with the DMX tester function.
I used address 1, 4 and 12 in three different attempts, changing the dip switches accordingly each time. I have also since tried connecting directly to a (lixada dmx-512 rgb led high power stage par light channel) (8-channel I think) small light with no luck. I am starting to think the unit is faulty but was only used for one series of shows last February 2023, then stored until now as we prepare for our next set of Community Theatre shows in Feb 2024.
Ok thanks for the info Matt.
Do any of the LEDs change their pulse or flickering rate on the MyDMX 3 box itself as you move channels around in hardware manager on the DMX testing tab? Any channel between 1-256 being moved may cause at least the usb or DMX led light on the hardware to slightly change how fast its blinking or flickering etc.
but yes sounds like perhaps the DMX chip isn’t working. We’d have to look at it…
The light continues to flicker, not sure about pulse/pace though...I can try that tonight when back home....
I did message into support for a potential return/repair. Just need to locate the receipt. Is it possible to try to troubleshoot further without sending in the device? Just worried about timelines before our play... Thanks!
Hi, did support get back to you? If yes, just tel lthem about this post and they can further the assistance. also in most cases, the faster you ship us the device, the faster we can repair it and return it, like if you overnight it, we would overnight it back to you, i THINK, don't quote me on that, but i think thats how we do things. But....i don't work in the service side, just support...
thanks! Will do share this. I am just waiting for the purchaser to locate the receipt so I can submit it. We are in Ontario, Canada, and it appears the repairs are out of California? Support is just waiting on our receipt.
Well, seeking support before I contact service again. Really hoping for direction
The new DMX3.0 worked briefly and now the same issue as before. Works with nothing, not even through hardware manager directly.
Steps I had taken today:
Please help! Thank you
Is your AS-40L running LMX or DMX? Cause if its LMX, you are then probably frying the DMX chip in your hardware each time you connect it to the AS-40L
(as an example of product specs) https://www.fullcompass.com/pr...128-600w-per-channel
