Is this forum run by users of ADJ products or by ADJ. The reason for my query is because I noticed so many queries that have been posted with no replies given. I've dealt with ADJ customer service and was left with a good opinion of them so was intending to stick with them for my requirements through the year as I upgrade some of my equipment. However, if it turns out this is their own forum then they need to offer more support to the queries. If it's privately run then maybe admins need to offer something more in the way of support.
I'm not allowed to mention of companies (So much for the AMerican way and freedom of speech) but another company I used lost my business after their lack of support. So I now like to see what a company is like before I start handing over thounds of pounds of my hard earned money.