sent in my qd-5 on June 10th because what i saw was a 3db loss on channel 2, tech could not find anything wrong with it on the 11 got a call stating that they american dj tech could not find anything wrong with it. I told them to double check before sending the unit back, which i overnight by the way, on the 16th got a call saying then the techs could not find anything wrong, I then said fine send me back the unit. expecting the unit back the same way I sent it (overnight) on the 19th still no unit, call on the 21th was told sorry bout the mix up, hey to make it up to you we'll send you a new unit out today, I was like really wow what customer service right not!!! the 22nd , 23rd, 24th, 25th 26th, 27th came and passed, no old unit no new unit. oh and by the way oh course i gotten fond of mixing with the velocity and qd-5 team, any how give the company a call today after work, lucky for me had a good 30 minutes before thier quiting time. Found out that my old unit didn't ship, and was told they had no new units to ship. I think I would have been a happy camper with my old unit on the 23rd or 24th or even the 25th in time for a gig that hosted 1200 plus military very important people than a new one that by the way never showed up either. When I called today I started my conversation by stating to the American DJ rep, I don't know if I should be concerned that I didn't get a unit back old or new or to be unset that either didn't come? which would you be? thanks and by the way I ask for my old unit back will check one more time on the three db loss then send it to a third party to check and or repair at my cost. Although this was the last day of the QD5 warranty.
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