Software just in Demomode

Hi, if you are using the latest June 2021 software, just open up hardware manager which you can find by going to C:\MyDMX3\HardwareManager
and run the program and let it upgrade the firmware.

Also i noticed you are using what looks to be Windows 7? or Vista?
We cannot promise support for such older versions of windows...... we support windows 10 for sure, maybe it's time to upgrade.

Hello,

thank you for youre fast answer, but so far as i know ADJ DMX 3.0 ist running under WIN7, so why youre saying is time to update:-) never change a running system.

see attach the pictures, i cant run a firmware update, internet is connceted, but what i said the Interface was bought as a used one and is registrerd what i can see to a person already.

thanks again and good day

I said Windows 7 cause your start icon on your desktop is the one from windows vista and 7 era.
so just give me the serial number that show up in hardware manager and we can clear it and have you set it up as a new one on your account.
go to the "INFO" in HWM and just write down the SN number, and post it here.

Dear Jingles8302,

thanks for youre fast feedback, see here the picture the SSN Number, could you please rest this DMX Box, so that i can create a new user, the one where i bought the box from he died and the family members doesnt know how they can rest the DMX Box.

Thanks in advance

Christoph

What is your email please?
i will send the reset request to the web store admins.
Thanks!

Hi you are very fast, thanks Email address is :friends1232@gmx.de

Thank you for youre help and a wondeful day

Christoph

hello, i have the same problem like you.Should i make a new topic or can you guys help me like you just did to him ?