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Software just in Demomode

Dear ADJ Team,

i hope you can help me, i bought a used MY DMX 3.0 Interface, when go to Log In, there is written that the DMX controller is already registered, i dont need any special updates, just the normal Software which is running with the interface and the Software is included for my understanding.

When i connect the interface, the software is saying offline (Demo Mode) and i cant select the Interface in the Settings in the DMX 3.0 Software. And also i cant run a Firmware update.

Can you help me to solve that issue

Thank you in advance
Christoph Walz

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