Software Issues

Soooo do you want to try to get some help from us? Or are you just venting?

I would appreciate any help I can get, I'm not getting any help from American DJ other than did you reload the software and the software has been running fine which cannot possibly be true or it wouldnt be all over this forum with people having the same issues. What I do know is it runs flawlessly on a Macbook Pro. Has several isuues on Windows 7 or XP that should have been worked out prior to selling the product. If anyone knows of a magic solution I would ,love to have the recipe. Thanks

ok so what are the issues? You have not named anything specific in this post. What is the software doing or not doing? What is your computer doing while running the software?

The software either crashes while using it or the computer doesn't see the ADJ interface or you have to be connected to the internet or the software will freeze up??

Don't worry about replying to any of my post. I have boxed up this piece of shit software and I will be returning it. Maybe one day when they get all of the damn bugs out of it I might reconsider but I doubt it. How the hell can you sell a product that is full of problems???? Makes no sense!!! If you are going to upgrade something don't you think you should get the bugs out of it before you sell it. I'm sure as hell not going to go buy a $2,000 Macbook just to run this software when I can pretty much do the same thing with a DMX controller. I guess they make this shit for people who don't understand DMX protocol so it sets the adresses for them. What a joke!!! And yes I'm pissed and venting at the same time. I'm not going to sit on the product for more than 30 days and be stuck with a worthless software. I have had this crap for almost 30 days and I haven't been able to do shit with it. maybe I should bill ADJ for all of my wasted time pissing in the wind!! For the future ADJ don't sell shit to the consumers to tell you about all of the bugs for you on our time. Sad Sad

Make sure you are running the most recent release from the Mydmx page at americandj.com. I know the initial release was very buggy. But it seems that it's fairly stable now.

Thanks for the info but I'm willing to pay twice as much for a software that is going to be stable. I do not want something that is flakey. Elation has a pretty nice software!! I have always had good results with Elation products, they are in my opinion right up there with Martin products at a little bit cheaper price. I have uninstalled reinstalled after deleting the MY DMX2 folder from the C-drive I have tried this software on 3 different laptops and the only one that it works on is my IT guys Macbook Pro. What is up with that. I have a Mac for my main computer but I am not going to go buy a $2000 Mac just to run a little lighting software from. makes no sense. they should have this software bug free before selling it!!!!