Hi, I recently purchased the MyDMX Go, I have downloaded the firmware from ADJ but the firmware won't download and when I click on the wifi I get an error message XHL 12 (unable to scan Wifi). It then asks me to factory reset the device but it won't even do that.
I have also tried the firmware update but that shows error XHL 17
The device won't show its own wifi
I have looked at so many videos and forums and tried so many things but nothing seems to work.
Any help would be so appreciated.
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Hi, XHL 17 means it timed out trying to do something.
Try bootloader mode, plug the USB end into the computer, but not the GO hardware, then open hardware manager, and once its open press and hold down the "D" button on the GO hardware while you plug it into the USB-C side of the cable, and hold it down for a few sends and it should boot up in "_BL mode" and from there you can try a factory restore.
Let me know how it goes.
@Jingles8302 I have tried this and when it gets into bootloader mode and try to reset factory setting it disconnects. Any suggestion.
How does it disconnect? it should be hard-wired over USB to the computer and hardware manager.... nothing else that could be trying to access the driver is running is it? Mac or Windows?
@Jingles8302 I have updated the firmware i am on version 1.10 but the WiFi is not connecting. When I try to do a factory reset I get error message and when I trying your suggestion above and opened in bootloader mode and hit the factory reset it immediately disconnects. I am trying to restore wifi settings now. It timed out on the factory reset, and there is not a firmware version for WiFi. I had it for a short time but it was a version back in 2020. Now it is gone. I will try a factory reset again.
If you still have trouble, take a video of the issue and post it here or on youtube and we will take a look.
Hi All,
Following this post as I have the exact same issue here, my DMXGo doesn't connect on WiFi and unable to adjust WiFi and Ethernet settings on Hardware Manager, shows error XHL17.
How did you solved?
Thanks! 
Same issue, Remove the wifi antenna and it should allow some sort of connection to allow Web changes. I can connect intermittently. I can't depend on this for my future gigs. I either need a fix or a new investment in a product that can be dependable. I am sad, it has worked for over a year now.... I wonder if its just the wifi antenna that has gotten damaged or the wifi router...
Hello, when connecting to the hardware manager with you MyDMX Go is it showing up with XHL 17? If so that tends to be a signal drop, usually a loose cable connection or the usb being disconnected. Try double checking the cable is plugged in all the way or try a different USB port.
