Getting a replacement interface

BTW, I have both droid and ipad tablets. They both do the same thing. The problem always is in connecting to the dongle.

Hey Rick,
Sorry to hear that you are having a problem connecting to your MYDMX Go. Usually, when one experiences connection issues, it is because the MYDMX Go is connected directly to some sort of DMX transmitter, or stationed close to another wireless device. Have you tried repositioning the unit away from any other devices?

If need be we can have this unit returned for a replacement evaluation. When was this item purchased?

Yes sir, I've tried practically every combination I could find. Donner connected directly to the box, 2-foot cable, 25-foot cable. In the current configuration, I eliminated the Donner altogether and hardwire-connected to the fixtures. This past weekend, the box was on my T-bar. I then brought it down to my table (using a longer DMX cable) and neither the ipad nor my direct USB (for changing the channel) could find the box. As for when it was purchased, I can't find it in my email logs but I believe this was one of the earlier boxes. I tried adopting this product fairly early. It kinda (would come disconnected all during the gigs) work but it's always been extremely buggy. If you could expedite a replacement, that would be wonderful. I really like the concept and the UI on the tablet(s). 

BTW, I found an email where Rainbow was giving me a myDMXGo profile for their 9X18 fixture. The email is dated February, 2019. I believe purchase would've been right around that time.

Hey Rick,

Thank you for providing more details.

For returns, please e-mail us at rma@adj.com for further instructions.

BTW Luis, I did find the 2/5/19 receipt from IDJNow for my unit. I forwarded the request for an RMA per your instructions. Man, I sure hope a new box will resolve this. I dearly love the way myDMXGo works..........when it's working.

Great!
We will get back to you with further instructions via your e-mail request.