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Getting a replacement interface

I've had problems, all along, with myDMXGo. Yes, I know how to change channels, have installed channel sniffers (on my droid tablet), updated app(s) and firmware and even bought an amplified antenna off ebay. It appeared to be working at home but when I got to the gig it never would connect. Tried to connect it USB to my PC (to change channels) but couldn't even find the device.

A few months back, one of the tech support guys from ADJ told me they had some hardware problems on some of the early boxes and that they could send me a replacement. Can anybody here tell me how to do that? I'm at the end of my rope and about to throw this %#@$@ thing in the garbage. 

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