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Reply to "Getting a replacement interface"

Hey Rick,
Sorry to hear that you are having a problem connecting to your MYDMX Go. Usually, when one experiences connection issues, it is because the MYDMX Go is connected directly to some sort of DMX transmitter, or stationed close to another wireless device. Have you tried repositioning the unit away from any other devices?

If need be we can have this unit returned for a replacement evaluation. When was this item purchased?

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