DMX King eDMX 1 Pro

In software preferences>output hardware what are you settings? 
The Artnet should have been limited to the same universe 1 and 2 as supported by the Cue interface. 

Well, I have it set up as universe 3, and that has been working for me since the Elation days. Do I not have 2 DMX and 2 Artnet anymore?

Here’s a better shot.

The universes need to match... 

Here is how I have the ART-Net set up now, but I am still getting this error.

Hi we are still looking into this.......
do you remember the release date of the version this worked in? 

Looks like June 5 2018 was my last downloaded version. However, I didn't update the software until the DMX King stopped working. Windows, of course, updates constantly.

ok that helps, we can test that. It's not a windows thing at all its all compu show software features and limitations, as i said typically when the CUE supports artnet it is ONLY for the same universes 1 and 2 the interface itself supports. 

But we are looking into it. Let you know in a day or so what we find. 

Did we figure anything out on this? I bought this box because it was supposed to have 4 universes of DMX. Are the Artnet Universes discreet from the DMX universes? Like I said, prior to the shut down, I had three discreet universes working, 2 DMX and 1 ArtNet.

Currently, I have taken the CompuCue basic out of our Youth room to get my three universes working, but I am going to need to put that back in there soon. Is there any way to add another universe for less than $450?

Hi Compu Cue Basics never had 4 universes available at all, it is a single universe interface, it may have allowed the same single universe through artnet, but that's it. Same for the Compu Cue interface for two universes. If you need 4 universes that is the SDE interface.  but you can stack interfaces, so 2x Compu cue's could get you 4 universes and 4 mirrored artnet universes, ah OR, pick up a MyDMX Buddy and upgrade the license to Compu show and add an artnet license, that should be under 450. 

I haven't been able get anyone in the office with access to a Cue to test, short staffed due to the COVID situation. 

I think I may have miscommunicated or something. I had a CompuCue in the youth room. I took it from the youth room to get my third universe. I am stacking two interfaces. My regular CompuCue has always given me three universes, and I believed that there was an option for fourth. There used to be a seven universe one back in the elation days, but that’s not the one I bought, I bought the step down from that one. After I bought that one, and liked it, I bought a CompuCue basic for my youth room. I will look into the my DMX buddy option.

I want to be clear, I’m not angry. I still like the software quite a bit, and it’s VERY powerful, so I really am not inclined to make a change. I just am trying to get that third universe working again. The reason I need it is I have the fixtures in the room divided into zones.

Well we don't want anyone to be angry either, so that's good. I am talking to one of the hardware techs at the developers and we should have something for you to try soon, they say using ONE compu CUE interface with 2 physical universes plus one additional over artnet "Should work" So...... we are investigating.

Try this release, you may need to do a firmware update via Hardware manager that installs with the software to get the artnet working again. This will give you a August 2019 date. 
https://www.dropbox.com/s/y1wt...k/Compushow.exe?dl=1