Dissapointed

Former Member

Just wanted to express my frustration. I have been very patient and understanding but I give up. Its been over a week with no support since my last post. I cant believe I am unable to receive any support from your team. I am returning your product today and will never deal with you brand again. Im going with the "Hercules 4mx" I really wish someone could have at least pretended to care...

3/25/1110:38 AM

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Former Member

I am very sorry to hear that. What is it that you needed assitance with? I am very sorry that you didn't get the support you needed. My name is Joel and my phone number is 800-322-6337 ext 564. Please give me a chance to change your mind. Thanks.

3/25/1110:50 AM

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Former Member

Thank you for the reply. I will call you as soon as I have a free moment. The problem im having is with the VMS4 Drivers. They will not extract from the device, I believe it is due to my processor type which is a AMD Phenom II 6 Core. I really want to keep the vms4, I love the design and feel. I hope we can find a solution. Thank you Joel!

3/25/1111:51 AM

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Former Member

please note that this is a user forum and members of the official support are only rarely here.

instead, if you wrote to support and did not get answer within 3 working days, just send me the initial mail to support and i'll check that internally. send to: freshfluke AT freshfluke DOT de

3/29/112:45 AM

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