I need to change the email address that the myDMX 3.0 license is attached to. I don't have access to the old email address anymore. How can I do this?
Thanks in advance for your help
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Hi, if you need to create a new account to get access to it, you can always try to just message the webstore team and see if they can help recover your account, you may need the internal 6-digit serial number to prove to them you have that device but they should help you.
Thanks! The folks at ADJ customer service got back to me immediately. Great support 
That would be us! Thanks!
Im currently in the same situation!
as the new in house engineer i got told the back story, we had a mydmx 2 Interface which died so we got a new mydmx 3 interface which died a few weeks back so weve bought another interface and the venue owner doesnt know what email address the license was registered to so after the 30 day trial ive bought a year license but would be great to get the full one moved over!
@NickkkyH posted:Im currently in the same situation!
as the new in house engineer i got told the back story, we had a mydmx 2 Interface which died so we got a new mydmx 3 interface which died a few weeks back so weve bought another interface and the venue owner doesnt know what email address the license was registered to so after the 30 day trial ive bought a year license but would be great to get the full one moved over!
Just reach out to the store.dmxsoft.com website and their support line, give them the SN# thats shows up in the software for the device and tell them you need to move the license to a preferred email account, it's best to set one up now before reaching out to them.
ive got a new account set up for the new interface but if memory serves me right the new interface doesnt show up, the interface is currently at the venue so ill go fetch it tomorrow and try again and check it all and get in touch with them!
thanks!
Just be sure its the 6-digit SN from within the software, if its the sticker on the side that is just for ADj records, but the digital SN is for the Cloud and license etc.
i can still get that interface to load on the software (open up and click start) then once into it theres just dmx output, exact same in the other post you asked me to email you on