BOX not found on any laptop ? Code 43

Hello

I have a MYDMX 3 box and software not no matter which laptop install it on, the box is not found and even the hardware manager does not find it.

on the box it just says EA and not PC.

I have tried updating the usb device but it says the best driver is already installed and has this error..

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Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

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Does anyone know how to fix this.
I have a windows 10 machine.

thanks
Ricky

5/10/221:08 PM

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Jingles8302Admin

Have you tried a different USB cable, different USB port? Used a powered USB hub or removed a USB hub?
What release date of MyDMX 3 is installed?

5/10/221:59 PM

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Ricky SpiresMobile DJ

Hello .

I have tried all of above.

the version is the latest.

Do I need to pay a yearly fee or something ?

5/13/224:49 AM

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