Vizi beams 5r lamp not turning on

dj KrackMember

i have 16 vizi beams that have been working for about 2 years, they all started to showing on the display “lamp a.u - n” and they were still working, out of nowhere they all stopped working at the same time, i thought it was the lamp that needed to be replaced, i replaced them all and i still get the same thing, i tried to turn the lamp manually by using the menu buttons from the moving head and when pressing the lamp menu it shows the lamp is OFF but im not able to turn it of by pressing up or down buttons, i tryed doin a manual reset “reset all” using the menu and nothing. Anyone having the same issue?

Thanks in advance!

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9/29/182:24 PM

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ErikGSupport

Hello, it sounds as though you need to clear the lamp life of the Vizi beams. You will need to go to CLMP which will be clear lamp time. Once it has been cleared you should be able to control your lights like normal.

10/8/183:29 PM

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