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Hi. I have a couple of questions. I have a Mystic LED that I've had for about a year and a half...great effect I've only used it 2-3 times. Yesterday, I noticed a couple of things:
1) the power plug in the back seemed to be coming off.(it seemed to have been pulled out when I unplugged the cord the last time) and the glue that's supposed to keep it in is showing. it now partially comes off every time I unplug it.
2) I did not place it near speakers but on opposite end of the dance floor, and put the sensitivity knob all the way up. I placed it next to 2 ADJ revo 2 lights (these do not have audio sensitivity adjustment knobs) The Mystic turned off every few minutes for 30 seconds to a couple of minutes, but the revo 2's stayed on all night. This doesn't seem normal on an otherwise new light, does it? I looked at the green LED indicators, and it just said "Auto." If needed, how do I get this serviced, as it doesn't seem like this light should be doing this. Thanks
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Hi Sergio,
Thanks for the reply. I called, but they wanted a receipt (don't have it) and the serial wasn't good enough....I thought these things had a 3 year warranty. They should have been able to figure out when it was made via the serial, but no such luck. Offered to fix the rear plug for free, but as for the light turning off , the service tech said it sounded like it was overheating, but would charge 35 bucks plus parts....

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