MyDMX Go app keeps freezing/closing....... iPad Air 2 | ADJ Forums

AJDJMobile DJ

Yesterday it was fine, today I can't use the app at all!

- I updated the OS

- Deleted and re installed the app

nothing seems to be working!! help what else can I try?

Thank You!

6/12/197:55 AM

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AJDJMobile DJ

is there a beta or some other version of the app I can try? it's been at least 10 hours now... I keep trying but it just keeps closing!

Jingles8302Admin

What exact model is your ipad 2nd gen, 1st gen etc. And what iOS version did you upgrade too?

AJDJMobile DJ

It's an iPad Air 2

Updated to IOS 12.3.1 (the issue started today and it happened before I updated IOS, it was previously on what every the very last version was)

Jingles8302Admin

Does it crash no matter if the Go is connected or not?

AJDJMobile DJ

Yup unfortunately which network it’s on does not seem to make a difference.. even tried turning wifi off

AJDJMobile DJ

For anyone who's following this issue, It has something to do with some kind of a glitch with my Light Cloud account.

If you delete the app and then reinstall the app, when you first launch the app you are not currently logged into Light Cloud. the second I do log in the app crashes! So I deleted the app again, reinstalled again, made a new Light Cloud account and boom! the app works fine. (except at this point I'm missing my custom profile because it's currently stuck in my other Light Cloud account but still there is definitely hope that I'll be back up and running again! : )

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