Is My New MyDMX 5 DOA?

Hi, we just put up a new software release that has a new hardware manager update with a new firmware for the MyDMX 5 hardware which fixes this issue. go to https://www.adj.com/mydmx-5 and grab the 5.0.4.2 software for your Mac or Windows and install it, then run hardware manager and then do the firmware update.

I have downloaded the Windows version and get the following error when I try to install it:

This is in the installation log:

************************************* Invoked: Tue May 14 12:15:59 2024
[0] Arguments: C:\Users\****\Downloads\myDMX 5 V5.0.4.2 for PC.exe
[6] Operations sanity check succeeded.
[12] Using metadata cache from "C:/Users/galucket/AppData/Local/cache\\qt-installer-framework\\3db580f7-4072-30bf-b4e1-3b805679ab16"
[12] Found 0 cached items.
[12] Language: en-US
[643] mydmx 5 v5.0.4.2 for pc
[643] Daslight5
[643] mydmx 5 v5.0.4.2 for pc
[643] myDMX5
[643] mydmx 5 v5.0.4.2 for pc
[643] CameoD5
[643] : Error : Invalid name of file!
Please do not rename.

I have not tried the Mac version yet.

Greg

oh ok, we will fix that.
If you have the previous release still installed, if you just run it, and let it load a pop up will ask if you want to update to the new one or you can use this link from my dropbox:
https://www.dropbox.com/scl/fi...2ov8998xhat&dl=0

Unfortunately, I don't have the old one anymore, so I'm pulling the one from dropbox. So far, so good, we shall see. I did try the Mac version and the controller seems to be working correctly now. Thank you!

The one from dropbox installed successfully. Thanks again!

Greg

Unfortunately, I still have problems with the Windows version running on Windows 11. While the software installed correctly, I still have issues. When the controller is hooked to my Windows machine with the software running, all the light does is strobes a white color intermittently. I also cannot get Hardware Manager to run on Windows, either starting it via the tools menu or running the standalone executable. It simply does nothing when you try to run it.

The Mac version is now working as expected, so I guess I will stick with that one for now.

Hi, this is very strange as we haven't ran into this issue at all on Windows. can you elaborate more? Is the firmware updated using the new releases hardware manager? Did you try a different DMX port to see if the issue was on all outputs? 

Yes I updated the firmware with the new releases hardware manager on my Mac - again, I cannot get hardware manager to work at all on my PC. I tried both ports 3 and 4 since I only have 3-pin DMX cables and those are the two 3-pin ports. I have a very simple setup too. A single Eliminator Lighting Mega Bar RGB EP in 34 channel mode. Starting DMX address of 1. Still the same problem using either port.