I consider myself an avid american dj/elation purchaser. I'm installer for many different applications and usually tend to use american dj and elation products for their price and most of there time durability.
However, after my recent events with american dj I really think i'd have a hard time ever suggesting or selling a product of theres again.
Guys at american dj I'm in disbelief right now... I recently purchased 4 accu spot 300's.
Not only did the units arrive a week after they were guranteed to be here by your company. One unit was completely missing a lamp, the gobo wheel had obvious problems.
Another unit was sent out by you people in a timely manner. I was told by a woman to leave the defective unit out to be picked up to be returned... I thought everything was taken care of.
Then I get a phone call from the company I ordered the units through, you guys supposedly have been giving him a hard time saying that you don't know where the unit is...
Guys it really bothers me that when someone on your end makes a mistake that you come after the customer.
It was later brought to my attention that your company has recently undergone a major move in your warehouses and what not. I understand its not an easy thing to do to move operations from one place to another, things happen, orders get delayed (which happened to another rather large order that I placed with you for over $7,000 half of which arrived with some sort of problem.) My problem with you people at this point is how you handle problems when they come up. It's quite apparent that someone over there screwed up at some point in regards to this fixture and instead of handling it you decide to pass the blame onto the client instead of doing the right thing.
I really am disappointed in this situation and again while I would like it to be noted I've had fairly good results with this company in the past I am absolutely outraged in the way that this situation is being handled.
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