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Hi, I just received a Dekker LED in the mail. I turned it on, and the LCD screen works, as well as the unit its self. I can hear the unit working, HOWEVER, there is no light output from the unit.

I did the following to try and correct the problem:
- Tried all possible menu settings
- Checked the fuse / tried a different fuse
- Opened up the front of the unit where the lenses are to make sure there isn't anything missing
- checked to make sure the disc was turning properly.

I know that the lights are suppose to automatically turn on as soon as you plug it in, and even in Sound active mode, nothing, those LED's just won't light.

Please help.

Thanks,

Julien.
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Hello Julien, welcome to the forums. I am trying to have one of our service techs respond to this post. But if you're in the USA you can call the service line Monday-Friday 9am-5pm pacific standard time at 800-322-6337 and ask for Tech Support.
but have you tried setting the unit to sound active mode and perhaps tapping on the unit or the mic or playing sound to see if it comes on that way? Let us know. Also if you call service please have the unit in front of you.
Sincerely,
I'm in Canada, so here's the problem. American DJ can't actually send me one, so instead, I contacted Pro Audio Video, and what I am doing is returning it to them for a full cash refund.

At the same time, I now have another exact same one from Smart Dj (Still an American Dj Dekker LED) coming through air mail. I figured it would be faster and I'm really hoping I don't get 2 defective units in a row. That would be extremely disapointing:P.

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