Works Intermittently

Where to begin. You've left a lot of information but left out more information.

First, specs of computer and operating system, be as specific as possible whenever possible.

When you start up, this is how you do it:

Boot up computer
After logging in(if applicable), NOW you can plug in the MyDMX interface.

Now run MyDMX.

Check your wiring. Are you using DMX cabling? Are you using a terminator? Are you sure you have end to end connectivity?

Are the DMX addresses associated with fixtures correct? Have you confirmed this?

I somehow missed the response you sent which is why I didn't respond sooner. Sorry! As for the computer specs both are HP computers running windows 7 64 bit. As for more details I will have to look but what specifically are you looking for?

I have been hooking it up differently than you recommended so I will try hooking it up differently. I had been plugging the unit in and then turning the computer and lights on.

I am positive that I am using DMX cabling and a terminator and I have solid connectivity on all fixtures and the DMX addresses are correct.

I am also noticing that for some reason the lights will all just turn off and stop responding even though the program is still running.

i have this happening as well....are you clicking onto the 3D visualizer when this happens?

That where i noticed the blackout

No I am not clicking on the visualizer when it does this. I wont even be near the computer and it will do it for no reason. I cant make it do it either, it has a mind of its own i guess.

do the laptops have bluetooth? I do remember a slight issue with having Bluetooth on for this type of thing. Try having wifi and/or Bluetooth off and no antivirus running in the background and see if it still does this.
Sincerely,

What do you do when this happens to resolve it?

Also, is there any other DMX equipment in the scenario? Specifically, I am asking if there is a DMX terminator. I'm also interested to know if you are using DMX cable, as well as if you're using something like an Elation OptoBranch4 or an Elation DMX Branch4.

I can't say I completely agree with Bluetooth being disabled, but I am reliant on it for my events as I have a mouse, trackpad and keyboard that I use(Apple devices, I am using a MacBook Pro with Bootcamp). I do however agree completely with WIFI being disbabled UNLESS you are on an active WIFI network, but I still recommend disabling WIFI and going wired if you can.