Won't Connect

Same here. I tried it with an iPad and it said it’s waiting for device to become available. I then later purchased an Amazon tablet and had the same issue as well. Haven’t gotten word back from ADJ where to go from here. 

I also tried through an Amazon Fire - and same result. I can connect to the WiFi - but then the dongle never turns active. It's appearing to be either a device failure or some kind of activation hasn't taken place. If it's the former, I wonder how many are failing.

I received my demxgo yesterday and I'm receiving the same message. Waiting for device to become available. Very frustrating!!!

That’s disappointing, at least I’m not the only one dealing with this issue though. 

Might want to also visit here:

https://www.facebook.com/groups/mydmxGOofficial

We're not alone - and James (with ADJ) seems to be more responsive on there. Based on James input, this is a firmware issue with the WiFi chip and he's hoping to have it solved this week.

I've also emailed them - support@adj.com

Of the 3 (email, this forum and the fb page), the FB page has been the most active with interaction from ADJ about this. I'll keep this thread updated if I find anything out.

Thank you for the update and FB site recommendation. I’m beginning to think this might be an app problem and not hardware. Just to see I downloaded the light rider app which is pretty much the same app as mydmxgo and is from the same developer. I then tried to connect the interface to mydmxgo. I received the same waiting for device to become available message.  Then I unplugged the mydmxgo interface and tried to use light rider to interface with my Airstream dmx bridge. I received the same message, waiting for device to become available. It’s very frustrating to spend $250 and wait an extra 3 weeks for delivery and then have the product not work. I’m seriously contemplating just returning it as this point. I hope a patch is found soon to fix the problems.

Hi everyone, yes i am a bit more active on the FB group, than i am here, sorry.

We've confirmed today that it is in fact an app issue, and we should have a fix for ALL of these issues both waiting to connect and Error 66 within a day or two, basically waiting for app store to update the apps to the fixed version. so give us another 48 hours and all should be well. 
We sincerely apologize for the issues  too! This came out of nowhere!  

Thank you for the update James.

Thank you!

Thank you James.  Much appreciated.

Not only error code 66 but also error code 30 . I hope this app fix is sooner then soon. BigGig in two weeks and I sure would like to have this up and working and feel comfortable with using it by then .

Thanks for the update on here James. I've been checking the app store - nothing yet.

What's the update on this issue???? 

ProminentSounds posted:

What's the update on this issue???? 

Waiting for app update, iOS was put through to Apple already, just waiting for it to hit the stores. Android may be a a day or two later, as one of the android devs is not in the office this week. 
Again, i really do apologize for the issue and delay, the update will be out ASAP i assure you. 

Looks like there is a new version 1.0.3-43 the old version I had was 1.0.1-41 is this the version we all have been waiting for or is there still updates to come with the app?

Yes any updates to MyDMX GO on any app store you should you should download and test. android should be out, still waiting on amazon and apple. 

Looks to be connecting to the Wi-Fi now. Not enough time to play with the app tonight. Thanks James .

Hi James, has there been any news on the iOS update. I am having this same issue on my iPad.

Thanks!

Still waiting for apple to approve the app, same for the amazon fire tablets app store. 
android has been updated already.