Warranty repair horrible!

Dj Friz...hey man that scenario doesn't make sence. First off I've dealt with American Audio since 02'. In that three years when I did need customer support they were right on and my stuff was good to go. You won't find a better company to support you. And if you think Pio....will be better think again....been there done that. Maybe if you were a little more curtious or just asked some of the moderators here to assist, you may find less friction and more answers. You are rightfully frustrated but you may have blown this out of hand. Did you ask to speak to a supervisor or someone higher to get answers if you felt you were getting the run around. That goes for anything...car repair or audio repair. If you aren't getting the right answers ask to speak to a supervisor. Just my thoughts and now you can tell me I'm wrong...but I'm sure any of the moderators would be more than glad to help you out. Peace

I was very courteous on the phone with warranty repair department. The second time I called I admit I was a bit frustrated; however I was still very courteous. I think the lack of information when I call California, the location where I sent it for repair, they should be able to tell me the status. In my opinion they haven�t been able to.

Why on earth should I have to, or be expected to, post for help on the forum? That makes no sense. I paid for the amp with a three year warranty. I called and got a RA#. I paid $50 to mail it to California. Since then all I have done is waited. My warranty card makes no mention of having to ask for help on a website forum if I have any problems. In fact, it says to call tech support. That is exactly what I have done and I am not satisfied at all! I appreciate the moderators help, but that isn't how it supposed to work.

I have a lot of friends in the music and DJ biz, and I admit that Pio....'s tech support is terrible as well; there are companies that operate their warranty department 100 times better than American Audio. Do they have so many repairs that it they need your equipment for over four weeks to repair it? Or are they simply understaffed?
I don�t have the answers; however I have formulated my own. It's unacceptable period!

I did however receive a call back from American Audio stating that they are trying to get the repairs done so they could ship it back on Monday (August 8th). I will keep this thread up to date with what occurs next.

Good to go Friz. Hey letting the moderators here know what the deal is not part of your warrenty, however sometimes they can contact people for you and get someone to answer your questions better. I feel your frustration. Just don't write American Audio off as another half @ss company. As I said try and contact Stevie Ray and see if...maybe there is something he can do. I can't promise you he can. He has his things he needs to accomplish but it doesn't hurt to ask. Thanks for not getting upset with me as well. We need more fresh faces around and hope you stick around.

friz,
Sorry to hear your pain. AA usually gets many compliments for the fast and curteous tech support. You don't need to take my word on it, just ask over at prodj.com. I am sorry you haven't had the best ordeal, but I'll make sure someone at least finds out what the hold up was, and gets back to you with some details.

I received a message on my answering machine today (Aug 9th) stating that my amp was repaired and shipped out yesterday. They left a tracking number and I checked, it's due to arrive on Monday August 15th.

I will let you know if I have any troubles when I receive it. Thanks to anyone who helped and thanks to Sergio (hope I spelled that right) at American Audio for his calls.

American Audio came through! Finally!

The amp works great! I jot a little scared when I got home and seen a V1000 box on my porch though. Turns out they just put my V3000 box inside of a V1000 box. Almost had a stroke for a minute there. Boy I didn't realize how much I missed it. I had been using my trusty old Peavey XR-600B from back in my garage band days and while the Peavey is good the V3000 blows it away!

Things I learned that might help others:
1. The V3000 rocks!
2. IF you need warranty repair call often, be nice, and above all ask for Sergio.

Wow my ears hurt. I guess I should have opened the garage doors before I tested the amp!

Glad everything worked out. I've had to call on Tech Support a few times, and had no problems. Tigersharc's right, sometimes you have to talk to the "big boys" to get things done. Also, don't forget to write down names, times, dates, numbers, etc. when talking to people on the phone. [This is for any kind of service, not just from AA].
Your case is much stronger when you can say, "I talked to Jerry on 8/2 at 3:45PM and he said..." than "Uh. I talked to some guy and he said.."