VMS4 sound pop/Crackling issue from usb input

sounds pretty much like a latency issue. did you try some optimizing tips for audio computers?

It is your AMD processor. Even Serato Itch will not work with those, but the VMS4 will.

Here is the info

Attention all AMD PC owners if you are having issues with your VMS4. IE: the sound sound distorted and it does not improve when you adjust the latency in the ASIO driver or software settings, or you hear a high pitched signal thru your outputs when you use a USB mouse.

Please visit the support page for your PC's manufacturer website enter the support page for you PC's model. download the "AMD USB filter Driver" install it, reboot your computer.

Leo Valladolid
American Audio Product specialist
R&D

Yup, that solved it on the Vista 32 bit install. Win7 64bit also fixed it, after playing around with the settings (prolly has the USB patch pre-installed).
anyway, thanks.

Your Welcome, enjoy your VMS4!

AMD USB filter Driver

I have an Acer aspire 5536.
The vms4 worked when i ran vista, but now i have upgraded to windows 7 it has the symtoms that are explained on this thread.

i cannot locate the AMD USB filter Driver for windows 7 and only seems to be applicable to window vista and below.

any thoughts?

I have just started getting similar on a MSI Laptop with Intel i-core5 processor running Windwows 7, and I am running the latest ASIO driver as far as I know. And I am currently running the VMS 4 with Traktor Pro 2

I have just updated both the firmware and ASIO for the VMS4 and am still getting the same issue, does anyone have any ideas that may help?

Thanks

Matt

After swapping the USB lead I thought I had resolved the issue but have just started getting the crackling and popping AGAIN! I am starting to wish I had never upgraded to this mixer.

what exact traktor version are you using?
have you been in contact with ADJ support?

Hi Freshfluke,

I emailed tech support the other day but am still waiting to hear back, although I did buy the mixer 2nd hand from a friend, which I forgot to mention in earlier posts, but they never had this issue when they used the VMS4 and my other friend who has one and is running on a similar spec HP Laptop and the same version of Traktor has not had these issues either.

still: what exact traktor version?

if you dont hear back from support within 3 working days, let me know and i will escalate it then.

I am running version 2.0.3 of Traktor. And have still not had a reply back from Tech Support.

when you use traktor - there's a tuning tipps article in NIs knowledge base, did you try everything from that?

pls forward the mail you sent to support to:
freshfluke AT freshfluke DOT de
and i will escalate this.

I will have a look and see it what it says, I forward the email I sent to tech support earlier today as well.

Matt

Ok it's definately a issue with the mixer itself as I was using it earlier and it just died whilst playing a track, and would not even restart. Think I have just got a bad mixer. Its a shame as when it works the mixer is outstanding but it doesn't work on a regular enough basis, so will be returning and getting my money back.

quote:

Originally posted by Matt Boswell:
I will have a look and see it what it says, I forward the email I sent to tech support earlier today as well.

ok cool.

Right I have managed to get the mixer to work occassionally by switching off the Network cards in my laptop and by switching off any audio devices other than the VMS 4 and it is occassionally crackling and popping still. I have increased the latency as well even after running the free online latency checker and it telling me that my laptop will perform with no issues.

I am STILL waiting for tech support to get back to me.

Think I am going to swap to the Pionner DDJ instead as I can not keep messing about the mixer.

quote:

Originally posted by Matt Boswell:
I am STILL waiting for tech support to get back to me.

ok, i'll escalate this.

I have been contacted by tech support and been pointed in what might be the right direction. However I am struggling to set ASIO4ALL up to run with Traktor Pro 2 version 2.0.3 Any help would be appreciated.

ok good to know.
what are the issues with asio4all?

When I run Traktor with the ASIO4all drivers I get no sound output at all, I have spent some time tryng to configure Traktor to work on the new driver but did not get much luck, so reverted back to the old driver.

strange. while i personally never used asio4all, i know that several users are doing so... hope someone jumps in with some ideas.

i guess you already had a look into traktors preferences and you have chosen the right driver, assigned the outputs accordingly, ... ?

Yeah I had a play around with the drivers and settings and had no luck so tech support told me to switch to the previous drivers again.

However I was sent this link on a different forum which tells you how to tune your Windows 7 laptop to be more compatible with USB Audio devices for mixing and music production.

http://blog.dubspot.com/optimi...c-for-djing-music-...



I have followed the steps and just completed a 2hr mix with no issues. And I will be testing it again next week as I am back to work for the next four nights so won't be able to check and see if it works ok next time.

on the native instruments website in the knowledge base is an article - "tuning tips for windows xp/vista/win7 (and mac)"

i tend to think that it's common sense to check those things as first so i often forget to ask if someone did that already. :-/

Well it's back to the drawing board again. I booted the laptop and VMS4 up again yesterday and had the exact same issues. Even increasing the latency is not having any real effect now. I am running out of ideas on how to get this to work for more than 2hrs at a time.

I have had to get a previous episode of my radio show played this week as I can't get the VMS4 to work long enough or consitentley enough to record a new episode.

Ok, I'm new to this form but I have just fixed this issue for my laptop.

My Laptop Specs:
HP Tablet (Pavilion tx2510us)
AMD Turion X2
4 GB RAM
Windows 7 32 Bit

Running VMS4 with Firmware 3.11

I tried everything: AMD USB Filter driver, setting latency to max, optimizing my setting on my PC and tried running it on Windows 7 64 bit with a dual boot.

The latency test I run indicated that my laptop is good.

Anyways what ended up fixing it for me was this version of AMD USB filter v1.0.6.0 from this form link:

http://forums.americandj.com/e...7105965/m/7260088226

Mediafire link:
http://www.mediafire.com/?ba4765l33cxf2j8

It works prefect now and I just tested it with 10ms Latency. I can even run my laptop on battery and the VMS4 on USB power only and it works with no issue. Wireless card on etc....

thx for sharing!

Ok as a last ditch attempt with my mixer I have run it with the same version of Traktor Pro 2 on my old laptop.

Acer Aspire 5630
Intel Core 2 Duo Processor
2GB RAM
Windows Vista Home Premium

With absolutely no issues at all. Does anyone know why the VMS4 works fine with this laptop and not my Windows 7 laptop?

I have updated firmware, drivers and tuned the laptop as per the dubspot blog I found online, I am fast running out of ideas on how to get the mixer to work with my new laptop as the Acer is on its last legs.

can you post all specs of your win7 computer?

CPU Intel® Core™ i5 Processor
OS Genuine Windows® 7 Home Premium
(MSI recommends upgrade to Genuine Windows® 7 Professional)
Chipset Intel® HM55
Memory DDR3 800/1066, Max: 4GB
LCD Size 17.3" 1600x900 HD+
Graphics Intel® HD Graphic
Graphics VRAM share with system memory
HDD (GB) 2.5" 160GB/250GB/320GB/500GB SATA
Optical Drive Super-Multi
Audio 2 High Quality Stereo Speakers + 1 Subwoofer
Webcam 1.3M
Card Reader SD/MMC/MS/XD
LAN 10/100/1000
Wireless LAN 802.11b/g/n
Bluetooth optional
D-Sub (VGA) 1
HDMI 1
USB 2.0 port 4
USB 3.0 port N/A
eSATA 1
eSATA/USB Combo N/A
Mic-in/Headphone-out 1
Line-in N/A
Sensor N/A
Express Card 1
Modem port N/A
Keyboard 103 keys
AC Adapter 65W
Battery 6 cells
Power Management N/A
Dimension 414(L) X 267.5(D) X 33.7~37(H)mm
Weight (KG) 3

I have taken out the original 320GB HDD and swapped it for a 70GB SSD drive instead.

is there any difference if you use the USB2 port instead of the USB3 port?

I only have USB 2.0 ports on the laptop. And I have tried using each different USB port as well.