Truss parts

parts are available via phone

Parts sure were available via the phone. Other than a somewhat lengthy wait on hold, compared to recent standards, it wasn't too bad. I would suggest some "on hold" music or maybe push ADJ ads on people over the phone, the silent hold, well, it sounded like real low ambient office noise, I was never quite sure if I was on hold or if the phone was just placed on a desk awaiting transfer. I mean, 5 minutes isn't that bad, so I'm not complaining. I was on hold for 2+ hours trying to get in touch with USRobotics Total Control a few years ago, so I know what "really super mega bad" is as well.

My damaged truss is being taken care off, the replacement parts I needed are on the way, and I have an RMA for my long-complained about stinky fog machine.

So, basically, no complaints, and nice to see customer service is not a lost art at certain places. I'm 2 months ahead of the game here, and when I get my fog machine back from repair, I'll be really happy. 3-5 weeks isn't too bad considering I am at least 2 months ahead of schedule AND have a spare FS700 machine to back it up.

oops! we had the music on hold turned off when our system crashed, it should be up now

That's OK. Everything was taken care of. I don't need to call back. Now I just have to take the time to ship out the fog machine for servicing and wait for the parts to arrive.

At least it was a temporary problem. That's good.