Hey you guys, I'm a brand new VMS4 owner and I have a problem with my cue buttons that I need help with. I've been talking to American Audio's tech support guys and we've reached a point where I probably need to bring my lame problem here.
The tech support guy who was helping me did a nice job, as far as I'm concerned. Granted, he wasn't able to fix my problem, but he did narrow down what it probably is AND he was quick and responsive. Kudos to American Audio for that. Anyway, below is a transcript of what I've already been through...I was hoping that somebody who has some decent insight into Traktor might be able to bail me out. I'd really like to get my money's worth here.
So, lead off with:
To whom it may concern,
I purchased my VMS4 roughly three weeks ago.
I have installed the firmware update 3.11.
I am attempting to use my VMS4 with Traktor ScratchPro 2.03 making use of the VMS4 midi mapping that ships with v2.03.
I have not attempted to change my midi map in any way.
I am aware of the cue/master mix knob and the headphone gain/volume knob and their proper functions.
If I have a track in one of Traktor's virtual decks and that track is being piped (via the USB cable) to my VMS prior to heading out to the mixer, I can hear audio and EQ it. All the buttons on my VMS4 that I have so far tested appear to be working properly except for the four channel cue buttons directly above the midilog channel faders.
When I press the channel cue button for any one of my four midilog channels, the cue/headphone icon within Traktor lights up which indicates to me that as far as Traktor is concerned, I am correctly attempting to preview a track's audio without allowing the audio to be heard outside my headphones.
The trouble is that I can't hear anything through my headphones UNLESS the midilog channel's fader and the master output volume are on and sending audio out to the mixer.
Pressing the cue button does NOT mute that signal.
Pressing the cue buttons should result in the audio signal being routed ONLY to my headphones and sounding in my ears with a loudness that I control with my cue volume/gain knob. This does not happen. Even if the midilog fader and the master output volume are zero, I should still be able to hear the signal in my headphones as long as a track is playing. This does not happen.
How should I go about fixing this problem?
respectfully,
xxxxxx
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Hello xxxxxx
Thank you for contacting American DJ Support.
I am sorry to hear that you're experiencing an issue with the VMS4. Please make sure that the CUE MIX knob is turned over to the CUE side and not MASTER.
When turned to CUE, the VMS4 will route the audio from the activated CUE channels and will continue to provide audio to your headphones regardless of where the cross fader is set to.
When turned to MASTER, it will route the same audio that you hear coming from your speakers. This means that the cross fader and channel faders will affect the audio in the headphones as well.
Hope this helps
Best Regards,
yyyyyyyy
Customer Support Supervisor
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Thanks for getting back to me, yyyyy. I appreciate the promptness of your response.
The response wasn't helpful though. Sorry. You told me how the cue mix knob is supposed to work which I already knew because I actually read my manual like I was supposed to before contacting you guys.
Pressing the cue buttons above the midilog channel does not cut audio going to the amplifier regardless of the setting of the cue mix knob. Master? Cue? It doesn't matter. If that little square cue button is lit, then whatever signal processing is going on in that midi-log should only be going to my headphones according to the level NOT of the midilog channel fader but according to the level of the cue volume/gain knob. That is not happening. It doesn't happen my my mix knob is set all the way to cue or to master or anywhere in between.
If I have a track in deck A and I want to Cue deck B, I press the cue button for deck B and I expect to get audio to my headphones for deck B. What I do get when I press B and there's an active song playing in A is that the volume level indicator lights go out. I get no audio.
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xxxxxx
,
What is the operating system on your computer? If PC, did you install the ASIO drivers needed to run this soundcard?
Have you attempted to run Virtual DJ LE? If so, do you experience the same problem?
Please confirm.
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Y,
My OS is Windows 7 (64bit)
Yes, I have installed the ASIO drivers that came with the disc. If necessary, I'd be happy to try and reinstall them.
No, I have not attempted to run my VMS4 with VDJ LE.
X
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X,
You can definitely try to reinstall the ASIO drivers just in case there was an issue when initially installed.
Please attempt to run Virtual DJ LE and let me know if you experience the same problem with cue option.
Thank you,
Y
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yyyyyy,
The cue buttons work the way that they are supposed to when I attempt to use them with VDJ LE. To a point, this is really great news because it means that there is nothing wrong with my VMS4 hardware or firmware. The buttons are fine. Everything about the guts of my unit is fine. This makes me happy.
So what I think this suggests strongly is that the problem is with the midi-map for the VMS4 that shipped with Traktor Scratch Pro 2. "As-is", there's a problem.
This is really annoying. I have no desire whatsoever to try and use a "Light Edition" of anybody's software when I'm trying to play music for people.
I don't know if you can continue to help me or not. If not, lemme know...I'll take my issue to the forums and beg Freshfluke or someone like that to take pity on me and help me out.
Xxxxx
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xxxx,
I unfortunately will not be able to assist you with the mapping modification. There are other mappings that have been posted on both
www.vms4dj.com and the forum.
Here's a direct link to a thread on the forum which contains different mappings.
http://forums.americandj.com/e...27105965/m/155102696 Hope this helps.
yyyyyy
So this is where I'm at now. Does anybody know what's going on? Thanks in advance for any help that anybody can offer.
M