Shutter out of position on mighty scan

How come you just don't email service your questions by now? haha. You like making me forward your questions to service myself huh? lol. The forums really aren't the place for service needs. But I'll send this along to our service manager and he will get back to me or post a reply. which usually is call them and have the unit and the serial number handy.
Sincerely,

I already contacted support, asking about a replacement stepper motor. This is the response I got.

Unfortunately if you do not see the item it means we no longer offer that
part nor do we offer a cross replacement. Many of the parts for that item
are no longer available since we discontinued it years ago.

yet when I search the parts catalog I find a lots of similar parts that look just like the one I need to replace. I am waiting for a response from service / parts / support if any of these would work.

I explain my problem on here because others might be having the same problem, and everyone benefits.

Ok. Ya. I agree. My apologies.