hello...i turned on mydmxgo today and all my saved projects are blank...Fixtures are blank... I downloade the latest firmware...nothing...i tried Lightrider...nothing...I have power to dmx box and transmitter...receivers are charged and flashing green as should be...files are still located on my tablet, saved projects and downloaded fixtures...How do i fix this?
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Hi, sorry for the issues, so even if you load a previously saved file it is empty?
are you using iPad or android tablet?
if i try to load a saved project file i get this message "Please Install Suitable App"
Also if i try to add a new project it is located in the file manager with the "Actual" projects
recieved the suitable app message with MyDMX Go and Lightrider
Can you share some screen shots of these messages? none of us in support have come across this.
Hello there, were there any updates made to the tablet like firmware? Did you experience any crashes when working on the tablet or the app?
you should be in the GO App and then go to the menu and use the open project to navigate to where they are stored. I do not believe you can just launch saved shows from within the file browser on android, it must be done within the myDMX GO app itself.
I tried that at the very beginning with no results... No scenes, no fixture list... So then I verified the files existed still and tried to open from there...
Hmm ok, so give me the details of the android tablet, including android OS version and the version number of the myDMX Go app itself. I will send this thread to someone in the developers office and we may have an idea on the cause or something for you to try Monday afternoon latest usually.
One thing you could try, is patch in some lights, yours or any, and then program a few presets, save the file and all that and then test loading it from new again and see if maybe its a problem writing files.
But please post the info i asked for and we will see what we can find out Monday.
QTASUN1 (Verizon Elypsis)
Android v 7.0
Version 1.2.26 - 78
XHL Version ma-1.10-stable_fcf3241c
OK... Created a fixture and saved as "Test 1"...project shows in menu but no fixture present. Then did it again and saved as "Test1_2" and now both show... My original project is completely gone now... Yesterday the project name was in the menu...
Also... Has worked fine for 6 months... Just used 2 weeks ago for a live show with no issues...
Ok, the developers office asked me to ask you to do the following:
Could the customer check / send a screenshot showing he has enabled storage permissions for the app?
And could he also make a backup of the DJapp folder with his original projects, and then completely uninstall the app, restart the tablet, re-install the app. And copy just the DLM files into the DJapp folder which was created as part of the Re-install?
Let us know, thanks.
Am I using existing (.dlm) only or the (.dlm.bak) files also? I believe the bak file has my full show according to size difference.
The .Bak I believe is a back up, so either one should work...?
OK... All blank... Nothing at all...
No fixtures are patched in the Fixtures area after loading one of those files?
Ok, do you have another tablet you can use to test this more or no?
I'll have to have the tech team take a harder look at this.
Sorry for the issues.
Not really.... Thanks for your time.... I hope we can figure this out.... Really not wanting to reprogram the whole damn thing... 😢
Ok, can you email me both the normal .dlm and the .Bak? i'll pass those along and maybe they can fix them.
So the tech at the developers tried your files and said this:
"Downloaded the DLM and changed the ‘_’ to “.” In order to use the file with the App. I’m able to select the project in the app, but there is sadly no fixtures stored. If I patch new fixtures, they store and are selectable when switching between projects and after restarting the app too.
Was this a new project the customer had setup? The only time I have seen an empty project is when the customer did not return to the live screen after patching the fixtures, so by quitting the app from the fixture screen, they are not saved."
can you confirm?
This was a project that was built and used for 5-6 months before it disappeared...
Since I've received no response, I'm assuming that I have to rebuild my show.... I have one question about that... If I build the show on my laptop will that project show up on my tablet after signing in?
Hi, yes it appears there is no way to recover the file. Sorry about that.
There is no laptop version of the MyDMX GO app, so i am not sure what you a referring too for programming on a laptop, and there is no cloud storage of show files as of yet that I know of.
You can only program on the app on a tablet.
But there is Light rider... Isn't that available on Windows? But no cloud.... So no to that either way... I know that I'm gonna be taking screen shots of the finish project... Especially all the fixtures and settings. Also gonna copy the project file and save it separately from software files.... Thanks for your time....
Hello, so a word from the tech team at the developers office about this. Also no Lightrider does not work on windows, LightRider and MyDMX Go are nearly the same app.
It's impossible for a MyDMX Go firmware update to wipe the fixtures in his project, they’re completely unrelated and not linked anyway. I think its a red herring / coincidence that the show issue happened after he did an update though.
From speaking with one of our developers, we checked the file and it is indeed completely blank, nothing to restore. The file on a code level is identical if you have create a new blank project, so it is not as if the show has corrupted either.
Just in case the customer meant app update rather than firmware update, we have ran several tests where we left the default project name as is, and tested with patches and updates of the same app (MDG to MDG) and also across the apps (MDG to LR and vice versa). On android they share the DJapp folder, but so far the update does not override the existing projects.
One basic thing just to rule out, is that the customer hasn’t recently switch tablets or deleted the app and reinstalled from fresh? Because some customers think the LS cloud back-up their projects and presets, but this is not the case, and just want to check we’re not overlooking this simple misconception of what the LS Cloud is. It is something planned for the future, just not yet.
Firmware update was done after verification show disappeared... Some apps fix themselves after updates... Same Tablet show was created on... App was Uninstalled and reinstalled after verification show disappeared... Well... I understand that shit happens that out of anyone's control... Not happy but that's the way it is... Thanks for all the help... Maybe this will put developers on a track to investigate solutions to prevent this from happening in the future... I have started building my show again and plan to save a copy of the file... Thanks again....