hello...i turned on mydmxgo today and all my saved projects are blank...Fixtures are blank... I downloade the latest firmware...nothing...i tried Lightrider...nothing...I have power to dmx box and transmitter...receivers are charged and flashing green as should be...files are still located on my tablet, saved projects and downloaded fixtures...How do i fix this?
Replies sorted oldest to newest
Hi, sorry for the issues, so even if you load a previously saved file it is empty?
are you using iPad or android tablet?
Android
if i try to load a saved project file i get this message "Please Install Suitable App"
Also if i try to add a new project it is located in the file manager with the "Actual" projects
recieved the suitable app message with MyDMX Go and Lightrider
Can you share some screen shots of these messages? none of us in support have come across this.
Hello there, were there any updates made to the tablet like firmware? Did you experience any crashes when working on the tablet or the app?
Attachments
you should be in the GO App and then go to the menu and use the open project to navigate to where they are stored. I do not believe you can just launch saved shows from within the file browser on android, it must be done within the myDMX GO app itself.
I tried that at the very beginning with no results... No scenes, no fixture list... So then I verified the files existed still and tried to open from there...
Hmm ok, so give me the details of the android tablet, including android OS version and the version number of the myDMX Go app itself. I will send this thread to someone in the developers office and we may have an idea on the cause or something for you to try Monday afternoon latest usually.
One thing you could try, is patch in some lights, yours or any, and then program a few presets, save the file and all that and then test loading it from new again and see if maybe its a problem writing files.
But please post the info i asked for and we will see what we can find out Monday.
Thanks!
Tablet:
QTASUN1 (Verizon Elypsis)
Android v 7.0
MYDMXGO:
Version 1.2.26 - 78
XHL Version ma-1.10-stable_fcf3241c
Firmware 0.24
OK... Created a fixture and saved as "Test 1"...project shows in menu but no fixture present. Then did it again and saved as "Test1_2" and now both show... My original project is completely gone now... Yesterday the project name was in the menu...
Also... Has worked fine for 6 months... Just used 2 weeks ago for a live show with no issues...
Ok, the developers office asked me to ask you to do the following:
Could the customer check / send a screenshot showing he has enabled storage permissions for the app?
And could he also make a backup of the DJapp folder with his original projects, and then completely uninstall the app, restart the tablet, re-install the app. And copy just the DLM files into the DJapp folder which was created as part of the Re-install?
Let us know, thanks.
Attachments
Attachments
Am I using existing (.dlm) only or the (.dlm.bak) files also? I believe the bak file has my full show according to size difference.