As I mentioned before, my VMS4 controller has a broken knob.
What is the replacement policy after the unit has been returned to my supplier? Should my supplier get a replacement unit and if so, how much time could this take?
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i dont have the answer right away, but i will ask for that and post back later.
Hi Datucker,
this is allways case sensitive and depends on the service your dealer offers.
Some do exchanges, some do repairs.
Since the unit is not on stock at the moment, it would be repaired and sent back.
Average service time is normally 24 hours when we have the unit in our service department
Plus delivery back and forth between us and the dealer + back to you.
this is allways case sensitive and depends on the service your dealer offers.
Some do exchanges, some do repairs.
Since the unit is not on stock at the moment, it would be repaired and sent back.
Average service time is normally 24 hours when we have the unit in our service department
Plus delivery back and forth between us and the dealer + back to you.
Thank you for the answer.
Is there a European service department in The Netherlands or has the unit to be shipped elsewhere?
Is there a European service department in The Netherlands or has the unit to be shipped elsewhere?
yes, of course
We are in Kerkrade, NL.
You can contact our service via:
Skype: adjservice1
Phone: 0031-455-468-530 or -500
email: service@americandj.eu
We are in Kerkrade, NL.
You can contact our service via:
Skype: adjservice1
Phone: 0031-455-468-530 or -500
email: service@americandj.eu
ok, here's the answer i got from support:
usually, you give the defective device to your seller. he then contacts ADJ and gets an RMA number.
ADJ then mandates some package service and the device will be sent to ADJ for repair.
arrived, the transaction will be processed and after the vms has been repaired it will be sent back.
the whole process can take up to 8 or more working days.
usually, you give the defective device to your seller. he then contacts ADJ and gets an RMA number.
ADJ then mandates some package service and the device will be sent to ADJ for repair.
arrived, the transaction will be processed and after the vms has been repaired it will be sent back.
the whole process can take up to 8 or more working days.
I bought my VMS4 in MusicStore, when I get home, the -7 left led, not function.
I contacted them, and in one week, I was at home a completely new VMS4.
I contacted them, and in one week, I was at home a completely new VMS4.