In respect to users:
Taking my position, I know what I'm getting into with MyDMX. While it's not gonna make world peace or end global hunger, one has to stop and think about what it is they are getting for the money they are paying. Considering a console in the same category, it blows the crap out of any console in that price range(disclaimer: NEW console).
What I think some of the problem is that we're seeing a lot of people who are advanced lighting users or those with advanced needs who are trying to take the inexpensive route by going with MyDMX. Bottom line is that as great of a product that MyDMX is, there already exists BETTER software, albeit at a price that matches the more feature-laden software.
SerraAva is using more advanced consoles. With such higher costing gear comes many more features. It's not fair to compare MyDMX to a console worth a few thousand dollars. While there may be a few little things MyDMX can do better, overall, those higher end consoles are gonna smoke MyDMX. You get what you pay for.
Jingles is supporting the Elation Compu Live product, which is really oriented more towards not just those who want an alternative to a console, but also for those who need a lot of auotomation and syncing, especially to pre-recorded music. More money, more features. That's how it goes.
A lot of MyDMX users are musicians. Musicians are typically broke as hell. They can't afford expensive lighting consoles or Compu Live. They are hoping that MyDMX can resolve all their needs for lighting. It can't. It can do a lot.
What people need to do is research their product. It's not enough to trust music store sales people. There is so much product they can't learn it all, it's impossible. I won't work in a music store as I won't stand behind crap, which a lot of it is. How can people keep up with the constant in and out and change? Some can, I can't. It is ultimately up to the future users to get self motivated and start doing things like hit forums or ask questions or doing more than just reading the box.
While I know how to pull miracles, I also know my limitations. I can get really creative and make a lot of other things happen, even with MyDMX. But, users need to listen to some of the ideas of users like Jingles and SerraAva, mainly since they have some alternate experience. Jingles comes from a good background with Compu Live. SerraAva, well, I don't know his whole story, but he's got a lot of higher end console experience for sure. I'm sure he also has a good deal of software experience. Couple this with what I offer up and what other end users are sharing, I bet 95% of client concerns could be addressed and therefore help consumers may informed and wiser purchases.
The resources are out there for people to take advantage of. People just need to learn to use the tools available to them.
I've stalled enough. I got to get back to video editing.