Profile Request

Does anyone know where to get help with profiles? I have tried emailing MyDmx people directly with no luck. I email the "Jeff Pardee" who was posting on this forum all the time... i received an automated reply back saying that Jeff was no longer employed with them, and it gave me another email to send my profile request to. I sent the email there, and have not heard anything.

Can anyone point me in the right direction? Thanks

No one knows where to submit profile requests? I would gladly build my own, but they do not have a profile editor yet for MAC... cannot get any info anywhere.

Profile request on the forum

Tanguero- I thought that I had, see the original post on this topic. Maybe I am approaching it wrong.

I need a profile for a Stage Ape "MIABY" LED Spot. See the original post for channel assignments. Does anyone have this profile?

Sorry Cupofjoe04, did read the post too fast. The only way I know is to send an email to Jeffrey (hoping that the Mayas where wrong about 12-12-12 )
V/r
Jeffrey W Pardee

quote:

For profile requests, please email me a link to the user manual of the fixture you are requesting along with which program you are requesting it for. (MyDmx or MyDmx2.0)

Email Requests to: JeffreyP@elationlighting.com

Please Note: Unless otherwise already worked out ahead of time with me, profile requests during the weekend will be handled on Monday morning.

V/r
Jeffrey W Pardee

Tanguero- Thanks for the info, and no apologies needed!

Emailing Jeffrey was actually the first thing that I tried. However, I received an email back from Elation stating that Jeffrey no longer worked there, and that all profile requests should be sent to another email (it was like profile request@elationlighting.com or something like that). I have never received any reply from that other email, despite multiple attempts.

I also have tried emailing customer service, no replies either.

I tried posting up on the forum to see if anyone else has a solution, can't find one yet.

I really want to just put this info out there for others to read; hoping that #1- I might happen across the profile that I am looking for, and #2- someone else who reads this forum and see's Jeffrey's posts and thinks it is very easy to get any profile you need (as I did), doesn't get misled. It appears Jeffrey was working very hard answering tons of questions and helping lost of people JUST before I purchased my software...

However, now it feels like Elation has left us out in the cold on our own, at least in my experience. We could be just in a little gap here while they sort a few things out or get the right person to replace Jeffrey (I'm only assuming, based on the email I received from them); or this could be just how it is from here on out. Unless American DJ or Elation communicates and tells us different, I can only assume the latter. I sure hope that changes very soon. There are many people out here who need advice/profiles/help and just general customer service.

Here's hoping for some progress!

Hi cupofjoe04! Try to contact nicolaudie.com they are the one programing ... ask for Simon or Julien

Thanks for the lead!