P56P Issue

Steve, sorry to hear that. i looked around at the manual and i have nothing new for you to try. my only suggestion is call our service line on monday and let them know what's going on they may be able to help you out without sending it in. Sincerely,

thanks Jim...

And after last nights gig I now have another unit that appears to be malfunctioning.. this one stays blue [about 25% on, not full] when controller is set to "blackout". Besides that, it seems function as intended - based on watching some last night.

Still, with 2 out of 7 not fully operational - both with minimal use [less than 15hrs now] - I'm not getting warm fuzzies about the 100,000 hr and 3Yr limited warranty on these devices.

I will say that I bought them for the low power consumption, and they DO a real good job, are easy to program on the controller side and have a huge color range. But I also want them to work... like I posted earlier.. good thing I had a spare.. at $150 a pop - I don't plan on having any extras hanging around

Wow another one? not cool. please give us a call on monday. as this could be an issue we may need to look into more closely. Sincerely,

Called and got RMA #'s for both units...
Will return one at a time, so I have a spare on hand..

And now for the wierd part...

Prior to boxing up the unit(s) for shipping, I brought the rig inside and set it up on the floor in the back room. The unit that failed on Sat pm, worked FLAWLESSLY !! LED light on back was blinking when hooked into the DMX chain, and it worked as programmed by the controller.. go figure !! I guess I'll wait until the next 'outing' and see how it behaves before I return it for "repair".

So.. as a long time computer/IT type.. there's a logical failure explanation for all things electronic, electrical or programmed. Unless there's a [hardware] component failure, devices behave as designed/programmed.. therefore.... my question has got to be - What's different between the setup when the device did NOT work and when it did. Sure, dmx cable selection between devices was random for both, so that is a potential culprit, but I swapped cables while debugging the issue on Sat. Did not make a difference.. If anyone else has had this type of issue, pleae chime in.
Jim ???

But, the 2nd unit was still keeping the 25% blue on in blackout mode, so I'm not home free yet..

TIA
Steve

Steve,

Steve,

I think you are "on to something" by going after the cables and their connectors.

Another idea that comes to mind is the unit that remained failed with the symptom of 25% blue. If the "other failed but now good unit" was down stream, do you think the unit failed at 25% blue ALSO corrupted the datastream or attenuated datastream signal strenght for the remaiing downstream units?

Just a thought,. Best of luck

Mike

Mike,
the 25% unit was downstream [next device] from the failed unit. And in same spot last night. The 25% unit works fine, except for that flaw.

I may end up moving it to the end of the chain [behind the drums], so that the 25% is not visible during blackout.

Yeah, I had thought about the cabling as the culprit, and did swap some around when the failure occurred. But, that had no effect. Last night, I was using whatever dmx cable was next for hookup and it all worked !! I'm relieved, but don't have "warm fuzzies" that this issue is resolved and will not re-occur at next use

So, I've got some programming to do over the next couple of days - to include the new devices - so I'll see how that goes and see if the problem can be repeated...

OK. I did find one bad cable last night, but I can't verify where in the chain [or if] it was used last Sat night [I have more dmx cables than I need].

It's been pulled for repair.
Still have the 25% Blue issue...

Im sorry your having so much trouble with these. this is the first i have heard of this type of problem happening with these lights.