MyDMX Randomly Freezing

On the Pc's you used it on are there any power saving settings on? Did the Pc go to sleep at all? And your using the April 30th 2010 version?
Sincerely,

There are no power settings enabled on either devices. The software has been downloaded from the American DJ site. Not sure what version it is I will check.

So I've now upgraded MyDMX as you've suggested. Not sure If this is a different problem or linked with the first.

I'm trying to control 4x LED Par Cans and 2x Dynarocks. I can create shows using the Pars OR the rocks but when I try creating shows using both the Pars and the rocks, The rocks start flashing and moving on their own accord. I have checked out the DMX settings as I now this could be causing this if they had the incorrect addresses but everything seems fine.

Are you using actual DMX cable and not mic cable? How long is your DMX cable run from interface to last fixture in the chain.
when you updated did you install over the existing my dmx folder? or did you uninstall and delete the my dmx folder and then install April 30th 2010 software?
Sincerely,

All cables are DMX cables and I have tried swapping the cables. The cable is about 5m from start to end.

When I updated MyDMX I installed over the original program.

Even if I set a step for the Par's to change colour but the rocks to stay still, the Rock's seem to flicker even though the DMX values for those fixtures have not changed.

Thanks for the help and quick reply.

Try going form the interface into each individual fixture. See if it is one of the fixtures.
Sincerely,

Sorry but I have never had so many problems with one bit of software!

I unistalled all MyDMX software from my PC. Downloaded a fresh copy of April 2010 and installed it to my machine.

Noticed it had a new "tools" application so I thought I'd take a look. Found the firmware tab and it said I was running Version 2.0. So I thought I would try and upgrade it, see if this solves my problems. So I clicked the Upgrade button and waited, and waited, and waited. Until "Firmware Upload Failed!". Odd I thought but I carried on. So I start up MyDMX. nothing works and it goes straight into "Demo Mode". Now the only lights I've got on the dongle is a single Red LED and no green LED's! So now my Dongle don't work at all! That means I can't even sell the piece of crap!

How can I at least get it back to "usable"? I have a gig this weekend and at this rate I will have no lighting!

Need urgent Help Please

Do not use the tools.exe to update the firmware on your interface. The firmware cannot be updated on the my dmx interface. you have now corrupted the firmware of the my dmx interface and need to send it in for servicing. I thought I posted this on the forums before. I did the same thing to my interface and I had to send it in to our service dept.
Call 800-322-6337 and ask for Tech Support, tell them you spoke to me and I said your interface is dead.
I will make a sticky post on the forums soon.
Sincerely,

Jingles the number you have posted and everyother American dj contact number I can find dosent work. I'm calling from the UK if that makes any difference?

hmm well the number from my last post is the ADJ direct main line for our HQ in L.a. California. the number at the bottom of everyone of my posts is my direct office number. LEt me see if i can find you a more local number from the UK for our office in the UK.

If you could find a UK number that would be great.
Thanks

American DJ Supply, Europe
Junostraat 2
NL-6468 EW Kerkrade
NETHERLANDS
Telephone: 0031 45 546 85 00
E-mail: sales@americandj.eu
Website: www.americandj.eu
good?

0031 45 546 85 00 - All I get is a constant beeping

800-322-6337 - Number not recognised

Jingles is there any chance you can log a call for this via email as I can't get hold of any American DJ offices?

The only other quick option I have is to repurchase the dongle while I try and contact your Tech Support.

Ultra,

Hang in there with MyDMX, it is worth the effort! I am completely computer illiterate and have managed to get it up and running (with much help and encouragement from Jingles and Chris). It has been myself as the biggest obstacle, not the software. It just takes a bit of time.

I have been using it for over 2 years now and have really enjoyed using it. Sure, I have had issues here and there, but with the help of this forum, I was able to overcome them and drive on. I get huge compliments on my light shows compared to the days I was just using an analog controller. It is an incredible tool that you will really like. I hope you stick with it. Good luck!

Ric

To be honest I do really like MyDMX. I've been playing with several other DMX software programs (freestyler, sweetlight, Daslight)and although they may have more features and can run multiple programs at once I seem to get on with MyDMX better (probably something to do with it being simpler).

But there seems to be loads of bugs in MyDMX which I seem to keep finding (and why they offer an option to screw up the firmware is past me???)

If jingles can help me sort out my dead unit and bugs I would be more than happy to stay with MyDMX otherwise I feel I maybe force to go with another DMX program.

And I'm amazed American DJ don't have offices in the UK. This leaves us Uk users with little product support options.

We do have offices in the UK and I have no idea why those numbers didn't work. However since it is the weekend I cannot investigate this further untill Monday. And in the middle of next week I go in vacation for a few days.
Sincerely,