Purchased myDMX Buddy for my Mac. I'm running 10.14 so I'm thinking that is the problem. The interface shows up and seems like its working but when I place a light into the software, the lights don't work. I've updated the firmware and nothing works. Need assistance.
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You mean 10/14 for Mac OS?
what release of the mydmx software are you using? mydmx 2.0 or 2.1? you should be using 2.1.
also there really aren't any firmware updates available for the Buddy....
Thanks for the quick response - running IOS 10.14 Mojave and I'm running midmx 2.1
Ok, there aren't any known issues currently on Mac, Does the device show up in the bottom left corner of the software? or does it say demo mode?
Connected hardware: 1 myDMX Buddy S/N 848053 (express mode)
Testing with ADJ Mega Tripar Profile Plus - fixture is set in address 1, 6 channel mode selected on fixture and in my DMX 2.1. In setup mode, it won't even let me turn the fixture on. myDMX Buddy - green light flashing very rapidly and red light is solid
Is this brand new? It could be the DMX chip has stopped working, which isn't really a huge deal as its easy to swap out, but if its brand new you should return it to the store you bought it from.
Just received it today - bought on Amazon
Once I plug in the fixture, it goes into default mode, like nothing is plugged into it.
Ya if the fixtures display still acts as if its not getting ANY DMX then for sure it is the chip.
the package looked somewhat old - I don't need this right now - can ADJ send a new chip?
Where are you located? Is it brand new? Can you tell me the SN that's on the QC sticker? Where did you purchase it from?
Indianapolis, IN - Brand new - yes, QC848053 - AMAZON
Ok well it is after hours now, everyone went home, i have forwarded this thread to the ADJ service boss. We will see what we can do tomm AM.
Hi, one of the service tech should reach out on this post shortly.
Hi Erik - it's on the way. Thanks for the help!
I received the chip and installed it - not there's a "short" on the XLR female on the my DMX buddy - I've tried 4 cables and they all do the same thing. You have to install the cable just right, but the chip us working now.