I love these low end lasers for my shows and the bang for the buck can't be beat if they work that is.
I first bought a couple of the red and green mini Galxians a few years back and they worked very well weekly for over a year ( after I swapped them out a time or two to actually get two that worked well )
Now I have a special show comming up and saw the Micro Royal Galaxian with blue rather than green and had to get one,
The first hurdle was at Sam Ashe, I get the unit home and it's been well used, I take it back to get a new one and the other two they have out were also used, the customer service fellow was a bit embarrassed one return got back on the shelf but for a total of three returned units to be out for sale was too much,
I got a refund there, but wondered why 3 of these got returned.
Next I tried Guitar store, they had 4 or 5 on the shelf and we opened the box and it was a new unit,
I got it home, I plugged it in turned it on while I installed the battery in the remote, the thrill of the blue wore off quickly when the remote would not work,
I look in the manual and the way to set the remote a feature my older mini Galaxians do not have was to "poke a pointy object in a hole in the case" yikes! can was say short out unit and or get a shock,
I guess the design team and or lawyers saw this as bad idea because while my manual said to set the remote that way I saw the revised remote set button on the rear of the case, it took a few tries but the remote works. ( I can't find any mention of this rear button on the site, hum? )
Now the next problem, if set in just "auto mode" it seems to work okay, ( makes more noise than the old ones ) the red LED on the front flashes slow, but if changed to "sound" it has issues, the red LED on the front seems to blink to the music just like my older mini Galaxians do so it IS hearing the tunes but the laser light just goes pretty much full speed no matter where the "speed" is set, I tried it with different volume settings too and nothing I do will get the laser lights responding to the sound, bummer.
In my older Mini Galaxians if you have them set for sound and there is no sound they go off or "black out" which was pretty cool not this new Micro Royal Galaxian I will repeat when in sound mode it just runs full speed with no response to sounds.
I noticed that many issues posted on here are solved by telling the customer to call support, so do the techs never come on here to help?
I wanted to post this here to see if others have any of my issues, are these small lasers prone to problems? if so that's sad because they are pretty darn cool, and I would have bought several more.
I really do not have time to call support and have them walk me through what I have already tried especially on a brand new item, In my case I will just return it to the store tomorrow and test out the others they have until I find one that works, if none work I will get a refund and give up on what would have been a cool addition to my show.
Anyway let me hear some feedback on this item and in the event you can get mine working in sound mode please clue me in.
Many thanks,
Cheers,
P.
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