I am unable to control my lighting. We've been using 3.0 almost a year - used it yesterday during our church services. Today we had an electrician replacing some light switches in our sanctuary and he blew a breaker. Ever since I have not been able to get the lights back under control. All my dimmer packs are lit and have power along with our other fixtures. If I manually change a dimmer box I can make the lights works, so I'm pretty sure I am not getting the signal from my computer to the first dimmer pack. I've tried uninstall and reinstalling software along with rebooting the computer. Everything inside the software seems to be functioning properly. My 3.0 box has a solid red power light, slow flashing green usb light and the dmx indicator light is on but not solid - flickering at a very fast rate. Any help would be appreciated.
MyDMX 3 software shows the box is detected and all that right? Shows the Serial number in the preferences>devices? doesn't say Demo mode anywhere, right?
I am not showing any device connected. Tried moving to a different usb port and still nothing
What all lights come on on the interface when plugged in, and then when the software is running?
By interface I'm assuming you are talking about the adj box that has the dmx on one side and usb on the other? … you're getting above my paygrade here lol
I just noticed the box doesn't say pc like normal, it has 01 lit up
Oh ok, so let's move this to email, we maybe able to replace it if it is under warranty. but seems possible a spike was sent back through the line and possibly fried your DMX driver chip inside the box, but we'll see.