HELP! MyDMX dongle does not want to work anymore

What operating system are you running?

Are you NOT using a USB hub?(please don't use a hub).

POWER down the computer. If laptop, remove battery and power supply. Wait 60 seconds. Replace battery and power supply, power up, with dongle disconnected of course.

Have you recently run any Windows updates? It's possible something threw things out of whack. I haven't had this problem yet, but I'm using XP Home(soon to be Pro) on this machine. I'm not so comfortable with Vista and Win 7, I don't see them being as decent as XP.

Hey Chris,

I am using Windows Vista Home Premium
Service Pack 2
32-bit on a Dell Inspiron 1545

I have never used a hub to connect MyDMX.

What would powering down the computer do exactly? Because my ports still work.

I have even tried the dongle on another computer, but still only the power led comes on and the computer does not detect it.

IF you've switched computers and the problem follows the dongle, at that point, it's the dongle.

In regards to powering off, sometimes things get hung and a hard power off can help clear out such issues. I so

I have had an issue like this since day one (sometime last year), it sounds similar so here goes.

The only workaround which has actually worked for me is to get everything up and running as you would normally with everything plugged in......now for the technical bit:

Pull the USB lead out of the socket on your laptop then plug it back in again!

It works everytime for me, no idea why but it does but its important that the programme is running and the dongle has power to it.

I've been advising people to boot with the hardware disconnected and then connect the hardware after the computer is done booting up and right before running MyDMX(or, at least before running MyDMX).

In the case of the original poster, he's having problems regardless of which computer he goes to and whichever cable he uses. Based on that description, I think it's safe to say he's got a MyDMX dongle that's gone bad on him. I hope he's contacted Support for an RA and has sent it off for repair or replacement.

I have got an RA# and I think it is on it's way there. On the support page it is still saying "awaiting arrival".

Hmmm, well, I just sent an item Friday, it should get there Tuesday. I'll check my status report on Wednesday.

Did you send your item via a shipper that uses tracking numbers? I use UPS to get my stuff there since it tends to be a bit cheaper than FedEx. See what your shipper has to say.

Not to slam the USPS, but their tracking system is inadequate for these types of applications due to limitations and shortcomings in the system. You definately want to use FedEx, UPS, DHL or any carrier that offers darn near real-time tracking information.

I have the same problem, I got my myDMX yesterday and after two hours it's not working anymore, the computer does not recognize it when I plug it in. Could this be a quality or a hardware design problem?

Did you try a new usb cable? These are basically usb printer cables. Can pick them up at lot of places. Sometimes the cords are bad from the factory. Try that and let me know. sorry for the delay in response.
Sincerely,

Broken record mode started:

First, are you Win XP, Vista or Win 7? Are you 32-bit or 64-bit? If 64-bit, have you installed the patch? If not, why didn't you do that?

Second: Did you reboot after installation?

Second, part b: Did you disconnect your MyDMX hardware BEFORE you rebooted? Ideally, you should only connect it when needed. Unplug it and reboot. After windows does it's startup stuff, then plug it in and wait for the success tones.

Third: Did you do your install with the dongle disconnected?

Fourth: Are you on a USB hub, powered or otherwise? Plug the dongle directly into the computer.

Fifth: Are you running the latest build from the ADJ web site? March 2009 build is the latest.

6th: In regards to "not working now" issues: have you tried the same cable on other USB ports? Do other things work on those ports? Do you have another computer to install MyDMX on to try this out?

7: Have you tried another USB cable? Preferably a nice USB 2.0 cable that has a nice durable and flexible construction. These can be obtained sometimes for super cheap on sale, and I'm talking about good quality cables too!(not sure about Sweden though but I suspect it could happen there too).

I don't even know what happened to the cable that came with myDMX. It might still be in the box as I have other cables I prefer to use.

You haven't done enough yet to say you've done the work to narrow the problem down yet. Take my advise and see if anything helps you there. Hopefully one of those things helps you get this issue resolved.

Hi again.

1. Win XP 32 bit.
2. I installed the latest software and rebooted.
3. Yes, the dongle was disconnected during install.
4. No HUB.
5. Yes, latest version.
6. Have already tried this, no "success tones" when I plug it into other computers, have also tried other cables than the one included.
7. Yes.

The dongle worked for the first hours and I tested it with a Moving Head sucessfully. When it stopped working I rebooted the computer and restarted the MH but since then it doesn't work. When I plug in the dongle the power led comes on but nothing happens on the computer.

You got a bad dongle. Call our service dept. to get a RA number. OR contact who sold it to you and tell them you want an exchange. If anybody questions it you have my official word it is busted. Tell them the my dmx tech guy said so.
Sincerely,

So, what you're saying is:

It's dead, Jim.

(OK, don't tell me none of the rest of you reading this thread didn't THINK that at least once!)

I agree, the symptoms only lead to one conclusion after that testing. Dead hardware. Call service for an RA and get it shipped off FAST so you can get it back ASAP. Summer is our busy season for us folks working in entertainment, so now is the time to get it in so you can get back out and working.

i just got the my dmx interface today but i can not get it to work the usb led turns on but then turns directly off within seconds also the dmx led is lit before i start up the program and the power led stays there lit up red

please someone help me get my show on the road

Are you on a 64 bit pc? Did you try a different USB cable? Did you try reinstalling the drivers and or software?

Oh no! Another drummer/light tech!

Seriously, I don't think you've done anything other than sign up for this forum to post your problem without reading or trying any troubleshooting.

Issue 1: Have you installed your software and drivers? Have you rebooted after doing so?

Issue 2: Jingles brings up a very valid point about 32bit OS vs 64-bit OS. Also, since we're on that subject, which OS do you have? XP, Vista or Win 7? Also, is it a 32-bit version or 64-bit? YES, it does make a big difference because you have to do a partial manual install for 64-bit.

Issue 3: Are you booting with the dongle plugged in? Don't. Plug it in after booting up and you're just about ready to run MyDMX.

Issue 4: Cable. but take it another level: try other USB ports too. But do try other cables as well.

Issue 5: Are you using the software that is on the web site? ALSO, are you using the software that is available via my web site if you're 64-bit?(I forget where it is, I'm leaving it alone as much as possible, probably something like http://www.studio42.com/adj or something obvious like that)

Issue 6: DO you have a second computer to try this out on as well? This is just a step in troubleshooting.

Be patient. Troubleshoot one step at a time.

ok i figured it out i have a 32-bit operating system and i have un and reinstalled the solfware but it still doesn't work so i think my cable is bad because if i put it in only a little bit the usb and power led come on and the dmx is on but won't send a signal also when i push it in all the way the dmx led blinks and the usb led is off and my computer can not recognise it with the solfware no matter what i do so either my cable is bad or my dongle is bad

OK, slow down. You're definately working against your "light master" claim.

1: What operating system are you running? Yes, it's important.

2: Are you booting with the dongle plugged in? Yes, this is ALSO important. Just for reference: DO NOT do this. Wait until machine has started up(and if you need to login, do so as well). When the computer is actually ready to "get to work", now you should plug in the dongle.

3: Are you trying other ports? YES, this is also something important. What if you have a bad port?

4: OK, cable testing. See if you have another USB cable for testing. But this goes along with port testing.

5: Are you using the software off the American DJ web site? It's more recent than what you're using if you use what is on the CD that came in the package, or most likely it is.

6: Are you using a USB hub of any sort? Don't. Go right into the computer.


It really helps us when you answer the questions as we're trying to do troubleshooting with minimal interaction.

Here is what i get. With the interface plugged in and my dmx NOT running:
Power led is steady on. DMX led is steady on and power led is on.
what i get with the interface plugged in and the software running is:
USB and DMX LED flashing rapidly and power led on. Software says USB mode. you need to try a new USB cable ledlightboy.
Sincerely,

thanks for all the help i got a new cable for now and it works thanks again

ugh i got the cable probolem fixed but i made an 11 scine light show and the play cycle in user mode is messed up it can't play my scines in time so i think i am just missing a step in the time thing but can one of you guys help me out please

You have a couple of choices:

You could consolidate each scene into a single scene using the copy/paste functions WITH MyDMX. It works. But this might not be what you're after.

I find that if I want to chain scenes together, get back into the edit tab and state the order you want things to go in. Also, set your loop to 1.

Now, what do you mean by "in time"?

Free free to get very specific. MyDMX doesn't work on any external or internal clocking and is only accurate to the 4/100ths of a second

I think you're just overlooking something simple. Come back fast with more details and maybe I'll have another computer online then and might have pictures to share. The good news is that this is an easy fix.

never mind i found it it was that i didn't see the word next on the editor window so i never told it where to go thanks anyway though

See, I told you it was something simple.

I think ledlightboy should change his signature tag. There can only be one light master on here and that's ME! Haha.
Joking.

I'll let you and Serra Ava arm-wrestle it out!

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa my my dmx is not working again i used my bro's printer cable and it worked after the original didn't but now both are doing what the original did, i asked my uncle about it and he said the conection on the dongle is bad/loose so i don't know what to do also another physical probolem with my dongle is that the "on/off" swich is gone like it has a whole for it but it isn't there so does your dongle have one or did they just not update the manual?

thanks for the help i have got to learn this program in less than a month

Maybe your USB port is hosed on your laptop.

Have you tried the MyDMX hardware on your brother's computer?

There is no on/off switch on the dongle. Sorry, I don't recall seeing that in the manual and as I am leaving for an event in 30 minutes, forgive me for not taking the time to read it right now.

Also, are you booting with the dongle plugged in? DON'T DO THIS!!
(I may have said this already)
Plug in the dongle after the computer has been logged into and fully operational.

I'm using MyDMX extensively today. Don't call for help, I'm slammed with my event.

ok i have found out the probolem with my dmx it is that when i plug my dmx into my computer it recognises it but the solfware still will not work i am doing everything right and i have downloaded the sofware several times and deleted it before each time when i go to open the my dmx solfware it says "two programs are trying to access the same resource.please close one program (10048)

i will get the computer teck i know to delete the solfware one more time and then re install it but i don't know

thanks for all the help