when i use the hardware manager built in to mydmx 3 i get the message attached but the hardware manager i downloaded works fine
Replies sorted oldest to newest
Ya, the downloaded one, works fine, however the one included in the June release of mydmx 3, had issues, so we advise to just use the one that is a separate download.
what are you needing Hardware Manager for? the firmware upgrade?
yes which i have done but mydmx 3 still doesn't detect it in the devices
does this mean there is a different problem?
A few things:
does hardware manager show that is now has 1.01 firmware version on the MyDMX 3 dongle?
Make sure to close the hardware manager before launching the MyDMX 3 program, the driver shouldn't be split between the two programs and the MyDMX 3 programs need priority to the device. I assume you are using the June release of MyDMX 3, but are you using it on Windows or Mac and which release of either OS?
im on windows using the june release yes
the mydmx 3 dongle is on the 1.02 firmware version. is that not good?
i think it was dmxsoft but i cant find the exact link
the version is sep 24 2021
Ok well their stuff isn't always up to date and matching with ours, you should always just use what we have posted on the product page or reach out to us if you have issues.
Try this release it should give you October 7th or 8th:
that fixed it ur the greatest love the youtube content btw. thanks so much
Oh thank you! It's a team effort!
Glad you got it resolved!
@bernhardwes Verify that the hardware manager you are using is compatible with your specific hardware device and operating system. Check for any specific requirements or compatibility lists provided by the manufacturer.