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I Purchased the Galaxian 3D Laser in January 2010. I know the warranty period is up. I need help to solve the issue. The laser will motor up when plugged in (I can hear the motor and or fan running)but the red nor the green lasers appear. I can see maybe one color not working, but both! If it was just one not working you might say it could be a diode gone bad, but I can't see both going bad at the same time. I had purchased two from the same store so I do have a back-up. These were not used, their right out of the box. Is there anything I can do other than send it off to be fixed and possibly pay more in labor and parts than what it's worth. I paid $??? each for them. Help
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Schmidty, welcome to the forums. Sorry your having trouble. Did you try calling out service line and ask them for help? You can simply call 800-322-6337 and ask for Tech Support and they should be able to help you.
Also i edited your post. We do not allow posting of prices for any ADJ and AA products on the forums. Sorry.
Sincerely,
Thanks Jingles, but I already called tech support once and he told me he wasn't aloud to give me instructions or make an assumption on what might be the problem. He told me I would need to send it in and have them look at it. He also gave me a cost (which I won't disclose here). The price quote didn't include any parts. Now I know he's got to have some idea of what's wrong and what part it would (probably) need. Anyway I tried calling the number you gave me (which was different from the one I called) and got a voice mail, I left a message and this was yesterday and I'm still waiting.

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